Customer Service Agent - Chania Airport (CHQ)
Jet2
Chania
πριν από 5 μέρες

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holida y.

We have an exciting opportunity for a Customer Service Agent to join ou r Ground Operations Team at Chania Airport on a full time, seasonal contract basis for Summer 2021 !

Reporting to the Duty Manager , our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first class levels of Customer Service at the Airport.

Key responsibilities include :

  • Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries
  • Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards
  • Effective co-ordination of both the landside and airside operations
  • Undertaking quality checks and ensuring safe practices are carried out at all times
  • Safety reporting, ensuring all incidents are recorded and investigated
  • Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a One Team’ ethos in all areas
  • There may be travel required, to support other Airports at busy times
  • This is a hands-on role, interacting with our customers and working as an ambassador for our brand values . As we are always on hand to help our customers , this position involves working on a rostered shift basis and requires flexibility to support our flying programme.

    The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting.

    A team player , you will have a have excellent communication skills and a friendly approach. As you will be working with our UK customer base, fluency in English and Greek is required in this role.

    In return, we offer a competitive salary as well as fully paid training and opportunities for progression , along with one to ones and coaching.

    We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Chania and help make a real difference to our customers holiday!

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