German Customer Support - Banking Project - Relocation
speakit
Athens, Greece
πριν από 1 λεπτό
source : Europe Language Jobs

Description

We are seeking a German speaking Customer Service Specialist to support German speaking customers.

In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience.

You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

What you will do as a German Customer Support Specialist :

Support customers via phone, chat & e-mail

Prevent fraud, protect data and safeguard customers

Be an ambassador of our client and at the same time improve the card as a product

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction

Provide and maintain strong, professional relationships with all partners and show empathy at all times

Work towards reaching targets as set out by client statement of work as well as internal targets

Language skills : Fluency in German

Fluency in German

Very good written and oral communication skills in English

Soft & Technical skills :

Exceptional communication & soft skills, as well as problem-solving skills

Computer knowledge / tech savviness, experience with CRM tools preferred

Ability to work under stressful and testing situations with customers

Experience in customer service or customer facing roles preferred

Can do attitude, willingness to learn and reliability are essential to your success in this role!

Other qualifications :

Must hold EU citizenship / EU Passport or valid work permit for Greece

Willingness to relocate to historic Athens, Greece, or be a local candidate

Offer

Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)

Competitive monthly salary(1200 - 1400) + 2 extra salaries per year

Private Health Insurance

Numerous benefits and discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Only CVS in English will be reviewed.

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