Cloud Solution Architect Lead
Microsoft
Athens, Attica, Greece
πριν από 5 μέρες

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success : Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.

To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

We are always learning. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together.

We are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

We are looking for a senior leader to be Cloud Solution Architect Manager / Lead for Azure for Greece, Cyprus and Malta to be Leader of our CSU Modern Work team and at the forefront of customers' digital transformation in view of our GRforGrowth and Datacenter opportunity in Greece.

As a Cloud Solution Architect Manager, you will lead a team of people who enable our customers in Greece, Cyprus and Malta to achieve their outcomes, based on their investments in Microsoft technology.

Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their MS investments in Microsoft Azure and Unified support investments.

As a hands-on manager, you will lead by example through direct involvement with customers. This opportunity will allow you to accelerate your career growth, honing your leadership skills, and deepening your Cloud expertise.

Responsibilities

  • Customer Centricity
  • Customer Satisfaction Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Microsoft Azure expertise to enable defined Customer Success Plan outcomes.
  • Customer / Partner Insights : Coach the team to provide feedback & insights from customers / partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
  • Business Impact
  • Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value : Coach the team to develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft Azure value proposition and get value from their investment in the Microsoft technology through deep business understanding of the solution plays and customer scenarios for your solution area
  • Accelerate Resolution of Customer Blockers : Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging Azure technical subject matter expertise.
  • Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP.

  • People Leadership
  • Model our culture and values by leading your team through change, helping them understand the business model and / or role changes
  • Coach your team on driving customer outcomes to help your team adapt and learn
  • Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals
  • Technical Leadership
  • Learn It All : Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team / area demands and Customer Success goals
  • Accelerate customer outcomes : Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
  • Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and extensive experience in cloud / infrastructure technologies, information technology (IT) consulting / support, systems administration, network operations, software development / support, technology solutions, practice development, architecture, and / or consulting.
  • People management experience highly preferred
  • Professional

  • Insightful listening : Cognitive and behavioural approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
  • Situational fluency : The art of studying your customer, understanding the situation, reading and reacting accordingly.
  • Coaching teams on how and when to run specific sales plays and working with our partners

  • Building relationships and Trusted Advisership : Building trust and creating credibility, leveraging relationship mapping across and within the account team.
  • Business value : Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.
  • Leveraging Digital signals : Seeking out and understanding internal and external digital signals and modern selling techniques to support compiling a complete picture of the customer, understanding their needs qualifying engagements, and account team orchestration and partner sharing
  • Technical

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