How you will help Patients
A well-executed human-centered design ignites the creation of products and experiences that resonate more deeply with patients, HCP’s and Pfizer colleagues, and ultimately drives engagement, business growth, and real improvements in patient's health.
Pfizer's Design team enables those impacts by bringing great ideas and experiences to life through our craft and practices, and scales those impacts across Pfizer's businesses.
The CX Design Manager role will lead the design of experiences that encapsulate Pfizer's values of courage, excellence, equity, and joy.
The person in this important role will be essential to ensuring we design solutions that are frictionless, relevant, and intuitive, and be a true team player that can collaborate intensely with other designers and cross-functional stakeholders.
How you will achieve It
Apply your broad and deep competencies in UX and UI design to address complex customer experience challenges
Lead design efforts for key strategic design initiatives, designing innovative and intuitive experiences, products, and services
Lead creation of User Experience artifacts such as user personas, user journeys, user flows, low fidelity wireframes, prototypes, and high-fidelity designs
Support project teams through design lifecycle phases including Research, Design, and Development, partnering with external creative agencies and technical vendors
Co-facilitate workshops which foster collaboration and result in a translation of user needs and business requirements into effective User Experience and Interactive Design concepts
Execute expert reviews of design work performed by partners to ensure they meet our standards as defined by Pfizer’s Helix Design System inclusive of heuristics, design principles, accessibility, and any other relevant usability needs
Rapidly develop prototypes which demonstrate an experience vision or minimum viable product
Ensure the conceptualization of the experience design strategy aligns to the overall product vision through collaboration with Product Management
Support the team in evolving our Design System as well as establish main design standards
Communicate design process in a way that helps others grow and mentor experience designers in teams distributed through the organization
Identify opportunities to showcase Pfizer’s design capabilities to the larger Pfizer audience
Provide subject matter expertise on Design during meetings with customers and business partners
3+ years of experience designing responsive customer-facing experiences (web, mobile, app).
Experience working in agile product development environments
Expertise in Figma, Sketch, and / or other common design and Prototyping tools
Expertise in Zeplin, Sympli.io or other similar tools for communicating design specifications
Strong communication and presentation skills, and proven ability to effectively get buy-in at all levels and across cross-functional teams
Strong understanding of and enthusiasm for user centered design principles
Strong rapid prototyping and wireframing skills
Experience leveraging design systems for design artifacts, activities, and decision-making
Ability to think critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement or communicate the best solution in a timely manner.
Superior communication skills and able to explain the why’ behind the design, present concepts to senior leaders, and welcome feedback
Demonstrated effective organization and time management
Demonstrated ability to deliver results under aggressive schedules
Ability to work independently and with minimum supervision
Ability to function in a dynamic work environment
Relevant pharmaceutical industry experience
Management consulting experience
Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values : courage, joy, equity and excellence.
Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.
Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve.
Together, we continue to build a culture that encourages, supports and empowers our employees.
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