Manager, Experience Design
Thessaloniki Chortiatis, Greece
πριν από 2 μέρες

How you will help Patients

A well-executed human-centered design ignites the creation of products and experiences that resonate more deeply with patients, HCP’s and Pfizer colleagues, and ultimately drives engagement, business growth, and real improvements in patient's health.

Pfizer's Design team enables those impacts by bringing great ideas and experiences to life through our craft and practices, and scales those impacts across Pfizer's businesses.

The CX Design Manager role will lead the design of experiences that encapsulate Pfizer's values of courage, excellence, equity, and joy.

The person in this important role will be essential to ensuring we design solutions that are frictionless, relevant, and intuitive, and be a true team player that can collaborate intensely with other designers and cross-functional stakeholders.

How you will achieve It

Apply your broad and deep competencies in UX and UI design to address complex customer experience challenges

Lead design efforts for key strategic design initiatives, designing innovative and intuitive experiences, products, and services

Lead creation of User Experience artifacts such as user personas, user journeys, user flows, low fidelity wireframes, prototypes, and high-fidelity designs

Support project teams through design lifecycle phases including Research, Design, and Development, partnering with external creative agencies and technical vendors

Co-facilitate workshops which foster collaboration and result in a translation of user needs and business requirements into effective User Experience and Interactive Design concepts

Execute expert reviews of design work performed by partners to ensure they meet our standards as defined by Pfizer’s Helix Design System inclusive of heuristics, design principles, accessibility, and any other relevant usability needs

Rapidly develop prototypes which demonstrate an experience vision or minimum viable product

Ensure the conceptualization of the experience design strategy aligns to the overall product vision through collaboration with Product Management

Support the team in evolving our Design System as well as establish main design standards

Communicate design process in a way that helps others grow and mentor experience designers in teams distributed through the organization

Identify opportunities to showcase Pfizer’s design capabilities to the larger Pfizer audience

Provide subject matter expertise on Design during meetings with customers and business partners


3+ years of experience designing responsive customer-facing experiences (web, mobile, app).

Experience working in agile product development environments

Expertise in Figma, Sketch, and / or other common design and Prototyping tools

Expertise in Zeplin, or other similar tools for communicating design specifications

Strong communication and presentation skills, and proven ability to effectively get buy-in at all levels and across cross-functional teams

Strong understanding of and enthusiasm for user centered design principles

Strong rapid prototyping and wireframing skills

Experience leveraging design systems for design artifacts, activities, and decision-making

Ability to think critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement or communicate the best solution in a timely manner.

Superior communication skills and able to explain the why’ behind the design, present concepts to senior leaders, and welcome feedback

Demonstrated effective organization and time management

Demonstrated ability to deliver results under aggressive schedules

Ability to work independently and with minimum supervision

Ability to function in a dynamic work environment

Master's degree

Relevant pharmaceutical industry experience

Management consulting experience


Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values : courage, joy, equity and excellence.

Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.


We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.

Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve.

Together, we continue to build a culture that encourages, supports and empowers our employees.

Information & Business Tech

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