Role Purpose :
CX Program Manager’s mission is to ring fence CX critical programmes and CX gateway to ensure that our customers get a great, consistent, and seamless experience of our products across channels and touchpoints.
Key accountabilities and decision ownership :
Supports development of CX Strategy and roadmap to ensure strong customer experience and gain of competitive advantage.
Maintains a single CX portfolio view across products, segments and channels so as to achieve execution consistency.
Acts as the central steering point for big CX programmes, working alongside segments. Collects, consolidates and sizes NPS impact to align on key priorities.
Manages CX envelope and ring fences investment (Opex, Capex)
Owns CX gateway. Safeguards the principles to ensure that products / services designed provide the best Customer Experience.
Key performance indicators :
Company, Segments, Channels, Journeys NPS
Easiness KPIs
Delivery of project milestones
Core competencies, knowledge and experience :
Must have professional qualifications :
BSc degree, ideally in Business or STEM studies.
Strong written and verbal communications skills, in both Greek and English.
What's in it for you :
Hybrid way of Working
Private Health & Medical Insurance
Competitive salary
Extra days-off : We love mothers 4 months extra paid off-period!
Gym, Sports, Excursion weekends & Special events
Restaurant, entertainment areas, hairdresser, etc.
Needless to say, we cater for your communication wherever you are
Come as you are. We love when people feel they can be themselves at work
LI-Hybrid #Vodafonespirit #Togetherwecan
