Service Desk Specialist
ARHS
Athens
πριν από 14 ώρες

Are you passionate about new technologies ?

Do you have client oriented attitude and strong customer service skills ?

We’d like to meet you!

Your challenge

Being passionate about new technologies you will have the chance to :

  • Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users
  • Strategically address customer needs
  • Create a positive customer experience
  • Quickly resolve small or easy-to-manage issues
  • Establish a timeline and protocol for harder-to-solve issues
  • Cooperate with Service Desk Analyst in order to balance creative and technical problem-solving
  • Soft skills

  • Strong desire to acquire new technical / IT skills and display effort to learn and develop
  • Client oriented attitude and strong customer service skills
  • Ability to adhere to defined processes and procedures and suggest improvements
  • Strong team spirit, flexibility and adaptability to work with multicultural and virtual teams
  • Ability to effectively prioritize and handle multiple tasks simultaneously
  • Ability to work under pressure
  • Technical skills

    Skills needed on the job (Training will be provided on the skills you don’t acquire)

    Knowledge of Microsoft Windows 7 / 8 / 8.1 / 10

  • Install / Uninstall / Repare Programs
  • Enable / Disable Network Adapters
  • Add / remove network & local printers and troubleshoot print issues
  • Map network shared drives / folders
  • Active Directory

  • Knowledge about the structure of Active Directory (e.g. Domain, Objects, Trees, Organizational Units)
  • Execute routine tasks (e.g. add member to a Security Group, unlock / reset user’s password)
  • Networking

  • Knowledge of Basic Network terms (e.g. IP,DNS,DHCP)
  • Execute basic commands in Command Promt (ipconfig, gpudate, tracert etc.)
  • VPN (install / uninstall / troubleshoot client software (e.g. Cisco AnyConnect ) and import certificates)
  • Basic Knowledge on Access Points (SSID’s, how they work etc.)
  • Microsoft Office Suites 2010 / 2013 / 2016 & Office365

  • Install / Uninstall / Repaire Suite
  • Install / Uninstall / Repaire Add-ons
  • Basic Knowledge on usage of Office Apps ( PowerPoint, Excel, Word etc.)
  • Microsoft Outlook :
  • Troubleshoot MS Outlook (e.g. Create new profile, add-ins, Delegate calendar / mailbox Access)
  • Create / Map pst files
  • Add / remove mailboxes
  • Check / configure mailbox rules
  • Remote Control

  • Knowledge how to use Windows Remote Desktop App
  • Use other remote tools (e.g. VNC, Ivanti Management console)
  • Virtualization

  • Knowledge how to execute routine tasks (e.g. reset user’s virtual session, terminate tasks) through administrative tool for virtual environments (e.g. Citrix AppCenter)
  • ITSM Tools

  • Create, handle, prioritize tickets
  • Knowledge about principles of SLAs & OLAs
  • SAP & Identity Management (IdM)

  • Install / Configure SAP Gui on user’s device
  • Execute routine tasks in SAP :
  • unlock / reset SAP password
  • change default SAP printer / output
  • redirect SAP print spooler
  • Execute routine tasks related to user access requests (finding proper access roles for Active Directory, SAP etc.)
  • Handle IdΜ tickets for user access requests
  • Mobile Devices Management

  • Knowledge on Android / iOS operating systems
  • Configuration of Mail account
  • Basic Troubleshooting
  • Execute routine tasks (push certificates and applications) through administrative console for mobile devices (e.g. VMware AirWatch)
  • What you’ll get

    Full support for the start!

    Your HR dedicated person will walk beside you during your entire journey with Arηs from the moment you submit your application.

    Especially at the beginning, you will receive help with your relocation (if needed) in form of tips where to find a good apartment, which internet connection to choose, etc.

    After the hiring, you’ll take a part in frequent follow-up meetings with all the members of the team, where your HR will encourage you to discuss every query you may have related to the position, job description, the project and the mission.

    Learning & development opportunities

    Above all we are counting on your passion for IT domain and are willing to train you if you’re lacking some experience / knowledge.

    We constantly invest in our people and are committed to provide individual development opportunities in order to support your professional growth as well as make sure you are happy and satisfied at work.

    An attractive benefit scheme

    Apart from the above-average local market salary, we offer prepaid meal vouchers (for all the supermarkets and a vast variety of restaurants), private insurance & mobile phone : device and monthly allowance (provided directly by the client).

    Exciting projects

    You’ll take ownership of various projects for both public and private clients : calling for creativity and innovation, working with the cutting-edge technology.

    A strong corporate culture

    You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients our values : care, agility, excellence, innovation, continual improvement are the foundation of the way we work.

    We are proud of our unique culture, centered around employees and vocalized in our offering :

    1. Work hard. Play hard

    2. Step up to the mark.

    4. Dream big.

    5. Dare to be different.

    A rock solid company

    With 5 offices across Europe, more than 200 customers, 1400+ consultants and over 150 ongoing projects in FY2019, you’ll join a business with a sustainable and growth-oriented plan.

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