Customer Service Representative - German Speaking
Human Value
Thessaloniki, Greece
πριν από 1 μέρα

On behalf of our customer, we are looking for a

Customer Service Representative - German Speaking

Based in the Industrial Area of Thessaloniki (Sindos) Position Code : CSG - 0721

About the company and the position

Our client is a multinational commercial company, focused on the petrochemicals and polymers industry. The company’s head office is in the USA, with European headquarters in the Netherlands.

The position is based at the Greek head office in Thessaloniki (Sindos Industrial area).

The Customer Service Representative interacts with customers on behalf of the company. They connect with customers to handle complaints, process orders and provide information.

This is a position in a commercial company - not a call center .

Key Duties & Responsibilities

Communicates with customers in Europe to update order status like checking and changing delivery dates

Processes orders, forms, applications, and requests

Builds and maintains relationships with customer accounts with open and interactive communication.

Follows up on the timely resolution of claims, within the agreed time frame of the procedure.

Qualifications & Competencies

Bachelor’s degree in Business or Logistics

Εxperience (3 to 5 years) in a similar position (Logistics, Customer Service or Sales Back Office)

Fluency in German , English, and Greek

Strong communication skills

Ability to multitask

Proficiency in Microsoft Office (Excel, PowerPoint, and Word)

Familiarity with SAP or other ERP systems

Additional Information

The company offers a competitive salary according to experience and qualifications

This is a role with exceptional growth potential in a fast-moving and developing company

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