As the Membership Managerat Soho Roc House Mykonos you have detailed knowledge of the Soho House Group and its concept. You have a professional approach towards our members, employees and guests.
You are a well-presented, charismatic and creative individual who is highly motivated. You oversee the day to day running of the membership department, consistently lead your team in displaying a can do’ attitude and yes yes yes’ mentality in alignment with The Soho House Ethos.
Main Duties and Responsibilities
Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
Provide direct leadership and support to the membership team
Maintain a constant presence in the house, taking time to talk to members and build relationships. Reach out to new members specifically to introduce yourself as someone they can talk to
Overseeing all payments for Soho Roc House Mykonos membership
Monitoring production and distribution of membership cards for Soho Roc House Mykonos membership
Maintaining the upkeep of the membership database for the Soho House group
Manage the waiting list for the Soho House Group
Preparing all administrative materials for quarterly Committee Meetings
Organize the in-take of members following each Committee Meeting
Running reports for Membership Directors and GM on all aspects of the database (including renewal rates, email addresses, and card issuing)
Oversee the production and mailing of bi-monthly Events Calendar
In charge of guest list and invitations for Soho Roc House Mykonos
Dealing with membership enquiries
Acting as a liaison between an individual Club and its members, obtaining feedback and generally evaluating the mood of a club from a membership perspective.
All feedback to be regularly reported to Membership Directors and General Manager for appropriate action
Bringing creative ideas for members’ events at the club and public space, based on feedback / demand
Oversee the smooth-running of events and establish / report on how well-attended and received they are.
In the event of new private club openings, being responsible for researching local companies and meeting individuals who are potentially helpful in the membership database process
Assist the Marketing & Communications Manager with marketing of all aspects of the club opening and support other houses with promotions when directed
Assist the Membership Director with the guest list database for important global events as directed. Support the staff at each event to ensure the guest list is managed correctly and oversee the smooth-running of the membership process throughout the week
Work with Director of Operations and Membership Director on establishing important contacts globally and assist in the set-up of membership in new clubs
Order stationery, print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
Train and work closely with reception desk staff to attain consistency in the treatment of members and to make sure all procedures are being followed to protect exclusivity
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Ensure employee compliance with company standards and policies and external regulations.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Maintain the highest level of appearance at all times
Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand / walk for long periods of time
Carry out any reasonable task as requested by management
Ensure working hours are logged (daily / weekly) for accurate payroll purposes for your department
Ensure the management of annual leave and that all employees take their entitlement within the year
Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
Communicate via regular team meetings, one to one job chats and training sessions for your direct reports
Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines
Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
Participate and lead internal trainings and attend external trainings where necessary
Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met
Finance and Economy
Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources)
Health and Safety
Ensures good safety practices of staff and guests and that all the team are aware of their Health and Safety responsibilities
Report all suspicious persons or activities and ensure that all potential and real hazards are reported and rectified immediately
Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure the team wears appropriate protective clothing when necessary
Working with Others
Develop and maintain positive and productive working relationships with other employees and departments
Support all co-workers and treat them with dignity and respect
Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality
Partner with and assist others to promote an environment of teamwork and achieve common goals
Whilst working for Soho House there will be access to a wide variety of confidential information concerning the company, members, guests and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, members, guests and employees, unless otherwise stated.
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.
By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Soho Roc House offers a seasonal working contract from May to October.