Job Brief and Purpose
The Waiter is responsible for ensuring that the F&B operation in our different outlets are to the highest standard. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers;
with a professional approach towards our guests, members and other employees.
Main Duties and Tasks
Detailed knowledge of the food and beverage menu’s as well as Soho House & Co
Ensure that all guests, members and colleagues have a pleasant stay at the house
Provide a warm welcome to guests and members and advise on drinks and food
Enter food and beverage orders in our Micros system
Obtain revenues, issue receipts, accept payments and return change
Perform basic cleaning tasks as needed and / or directed by supervisor / managers; Sweep, mob, and take out the rubbish
Fill in for absent staff as needed
Prepare the mise en place, set-up and take-down of interior
Maintain all steps in the customer service cycle (3-8-10 rule)
Keep all service areas fully replenished and make sure the cleanliness is well maintained
Deal with client requests in a polite and friendly manner
Have complete knowledge of the Mykonos local area, being able to confidently advise guests, members and colleagues
Keep storage areas clean. Maintain accurate stock levels and keep wastage to a minimum. Assist in the weekly stocktaking.
Ensure that storage areas for all products are kept tidy, topped up and hygienically clean according to health & safety standards
Coordinate with different departments to ensure smooth operations and guest satisfaction. Always make sure that your section and the restaurant look at its best
Assist in setting up for service and private events
Perform duties requested by any manager for the best of the business
Assist in the training / onboarding of new team members
Attend and participate in internal and external trainings (where necessary)
Wear appropriate protective clothing as needed
Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)
Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures
Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect
Maintain the highest level of appearance at all times
Carry out any reasonable task as requested by management and supervisors
Ability to work with little supervision and maintain a high level of performance
Customer-oriented and friendly
Working quickly without compromising quality
Attention to detail and a structured way of working
Physically fit as the job involves manual labour over long hours
Good English language skills
Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills.
By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Soho Roc House offers a seasonal working contract from May to October.