Performance Improvement Project Manager (M/W) – Based in Athena
TKW Jobs
athene, 12, gr
πριν από 4 μέρες

Job Description

For one of our customers, a well established contact center in Greece, we are looking for a :

Performance Improvement Project Manager (M / W) Based in Athena

The Performance Improvement Project Manager manages small to medium sized performance improvement initiatives as well as the design, development, and implementation of Process Improvement Programs across the Center, and is accountable for achieving excellence in these areas to create measurable, sustainable change.

This position also works with Performance Improvement Analysts on assignments and manages the analytic approach to meet project objectives.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

Employees may also perform other duties as assigned.

  • Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient'
  • s rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

  • Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Center. C-I-CARE is the foundation of Stanford'
  • s patient-experience and represents a framework for patient-centered interactions.

    Analyzes operational and procedural problems, and develops, recommends, and implements proposed solutions.

  • Collaborates with operational leadership and manages process improvement programs that support various areas of the Center.
  • Generates hypotheses, analytic approaches, and work plans for assigned work streams at the department and service level.
  • Leads, develops, and manages Performance Improvement product offerings and department infrastructure.
  • Monitors external trends and how they impact the Center, as well as provides external context to deliver enterprise and center of excellence solutions.
  • Monitors the impact and value of performance improvement programs and identifies continuous improvement opportunities.
  • Provides leadership for improvement programs for departments, and project team members by defining intent of programs and overseeing development deliverables to ensure project goals are met.
  • Provides support and advice to Management engaged in transformation initiative throughout the Center.
  • Trains, coaches, and mentor’s department staff as well as other Center employees as needed on Process Improvement principles and relevant tools
  • Profil

    Minimum Requirements : Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

    Education :

  • Bachelor's degree in a work-related discipline / field from an accredited college or university
  • Experience :

  • Five (5) years of progressively responsible and directly related work experience in process improvement including Lean.
  • Requirements

    Minimum Requirements : Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

    Education : Bachelor's degree in a work-related discipline / field from an accredited college or university Experience : Five (5) years of progressively responsible and directly related work experience in process improvement including Lean.

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