IT Change Manager, Process & Master Data Governance
DSV ISS
Athens, Greece
πριν από 6 μέρες
source : Just Join IT

ITIL (advanced)

At DSV ISS we offer local and global IT positions in a rewarding and challenging environment. DSV Global IT is accountable for the strategy, system architecture, development and day-to-day operation & support for our global infrastructure and business applications.

At every IT position at DSV ISS you have a real influence and a chance to produce visible results.

About the project :

You’ll join a fantastic team, formed by enthusiastic, active and cooperative colleagues, and you will work with them to take our Change Management process to the next level.

As of now, we are 3 experienced colleagues based in Poland and Denmark in charge of quality control on all our global IT change processes.

Moreover, we train global IT users and evaluate the risk of IT Changes.

We add value by enabling efficient and scalable change management operations for the vast majority of IT initiatives in DSV.

As an IT Change Manager, you’ll play a valuable role in ensuring that DSV is able to deliver changes quickly and in compliance.

You will work with all tiers in DSV, ranging from support teams to management.

You will be responsible for :

  • Managing the Change Approval process and ensuring IT environment change and transformation are managed in alignment with ITIL change management best practices
  • Validating change tickets based on DSV processes and governance
  • Risk assessment and quality assessment on changes to ensure they are under compliance of change process during implementation
  • Planning, hosting and participating in weekly Change Advisory Board meetings
  • Updating changes policies, procedures, metrics and processes that can help improve the change processes in DSV
  • Assisting technicians in creating change and standard change tickets, ensuring that installation guides and deployment steps are well described
  • Working together with DSV Major Incident Management and Problem Management teams to ensure stable operation
  • Assessing post-implementation reviews on change tickets on a daily basis
  • Training new colleagues in change management processes
  • Participate in our yearly audit of change management
  • Assisting teams in planning Service windows
  • Help with analysing and continuously improving our current change process
  • Moreover, we expect you :

  • Have some years of experience with change management and ITIL or similar industry methodologies preferably with a certification
  • Have solid experience working with and implementing change processes
  • Have strong visual skills in PowerPoint and similar visualization tools to present your recommendations and findings
  • Have Service-mind oriented, willing to step-in and stand your ground when challenged, and able to communicate your views clearly
  • Having knowledge and experience of Agile and SAFe is a bonus but not mandatory
  • Are fluent in English
  • What we offer :

  • Employment contract
  • Buddy
  • Comprehensive onboarding program
  • Internal training catalogue and e-learning platform
  • Culture of feedback
  • Internal transition program
  • Scandinavian work culture
  • Work-life Harmony
  • Benefits :

  • Sharing the costs of sports activities
  • Private medical care
  • Sharing the costs of foreign language classes
  • Life insurance
  • Corporate gym
  • Corporate sports team
  • Christmas gifts
  • Charity initiatives
  • Modern & ergonomic eco-office
  • Bike parking
  • MEET US

    DSV is one of the leading companies in the TSL industry (Transport, Forwarding, Logistics). Our headquarters are in Denmark.

    We provide services for thousands of companies around the world.

    DSV includes DSV ISS, DSV Road, DSV Air & Sea and DSV Solutions. The Warsaw-based DSV International Shared Services (DSV ISS) company is developing dynamically.

    Our vision is to act as a DSV Global Competence Center achieving operational excellence through world-class solutions.

    We employ over 1,000 fantastic people and this number is constantly growing. We offer the possibility of gaining global experience thanks to cooperation with clients from all over the world.

    Imagine you have friends from work who live in over 90 countries!

    We offer work in such areas as business support, finance, accounting, customs administration, forwarding, transport damage settlement, data analysis and reporting, IT, Compliance and others.

    We employ both experienced specialists motivated to develop their careers in an international environment as well as young people looking for their first professional experience.

    WHY US?

    At DSV ISS, you will find everything you need to start your career positively or successfully develop it.

    Global Experience

    DSV ISS is a strong, global brand that guarantees stability. Working with us is also a truly international experience. Regardless of the position in which you start working at DSV ISS, you will work with people from different countries and use English on a daily basis.

    It is a fantastic feeling to be part of a global team.

    Trust and transparency

    We know that a good team, trust and transparency are necessary to be successful and satisfied from work. We value a good atmosphere, support each other, and share all key information so that you fully understand the meaning of your work.

    Purpose - perfection

    We strive for excellence in everything we do. We have ambitious goals, and we don't give up easily. We are convinced that everyone can become a valued expert.

    Development that never ends

    We appreciate regular feedback, share knowledge, and learn from each other. We will provide you with a clear career path and assessment process.

    The best employees participate in the Talent Program or the Manager Program.

    Find out more at www.kariera.pl.dsv.com

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