Junior IT Engineer - Athens, Greece
Sitel
Athens, Athens, GR
πριν από 8 ώρες

Junior IT Engineer - Athens, Greece

Athens, Athens, GR

Junior IT Engineer - Athens, Greece

Operations

Learn, Lead & Grow. #SitelGreece

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation and data-driven analytics with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Come and work with us.

We are looking for a talented Junior IT Engineer to provide day to day specialist IT support.

As Junior IT Engineer your daily responsibilities will include :

  • Configuration and installation of hardware within office
  • Provisioning of new network services and software applications
  • Preparation of equipment and services in line with work specification and appropriate deadlines
  • Working with engineers on projects and support requests
  • Performing upgrades and updates to existing hardware and software platforms
  • Management of internal and hosted software platforms
  • Investigating system alerts and suggesting and implementing fixes as needed
  • Filter, respond and reassign support tickets via our internal systems
  • Troubleshoot common problems with staff computer devices
  • Replace and upgrade computer hardware ram, hard drives, keyboards, webcams
  • Configure and deploy new devices for staff members
  • Create and manage Office accounts for staff members
  • Ownership of support tickets
  • Problem investigation, diagnosis and solution implementation
  • Documentation of actions and findings
  • Maximize your experience.

    To succeed in the role, you will need to have :

  • Advanced level of English (at least C1) both verbal and written
  • Other European language will be a plus
  • Excellent communication skills
  • A passion for IT and technology
  • Excellent organisational skills
  • Good problem-solving skills, fault finding and diagnostic skills
  • An intermediate knowledge of PC hardware with experience of diagnosing problems
  • Experience supporting Windows devices
  • Experience with Windows Server admin Skills, including Active Directory
  • Experience with Microsoft 365
  • Experience with supporting networks, VPNs, firewalls, wireless infrastructure
  • Ability to follow processes
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to sunny Athens, Greece
  • Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support
  • Gain stability, expand possibilities.

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Very competitive wages and stability
  • Private healthcare & dental insurance
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
  • Be bold. Be you.

    Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

    You choose where you want to go; we help you get there!

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