As the Operation Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards :
Lead, direct and manage all hotel operations including, but not limited to strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-
wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners
What are we looking for?
To apply please email your CV at hr santikoshotels.com with the position on the subject line