Bespokers, a new company focused on creating tailor-made luxury holiday experiences, is looking for a Reservations & Guest Relations Manager .
Reservations & Guest Relations Manager will offer stellar customer service and provide memorable hospitality experiences for guests.
Reports to : Managing Director
Ensuring and providing flawless, upscale, professional and high class guest service experiences.
Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
Responding to guests needs and anticipating their unstated ones
A typical day at work will include :
Reply to clients enquiries in a timely and professional manner.
Assisting and advising customers who may be choosing from a variety of travel options.
Checking the availability of accommodation on the customers’ desired travel dates.
Making reservations for customers based on their various requirements and budgetary allowances.
Processing payments and sending confirmation details to customers.
Providing support to customers who may need to amend or cancel a reservation.
Helping plan travel itineraries by suggesting local experiences and places of interest.
Monitor daily bookings and ensure reserved villas are prepared prior to check-in.
Ensure clients are properly greeted upon their arrival.
Oversee check-in and check-out procedures, including reservations and financial transactions.
Actively listen to and gracefully resolve complaints.
Accommodate guests’ requests, like in-villa dining, yacht charter, transfers and special requirements.
Proven work experience as a Guest Relations Manager, Reservation Agent or similar role.
Understanding of all property management best practices and relevant laws.
Excellent English is an absolute must; knowledge of other languages is a plus.
Customer service drive with outstanding communication and active listening skills.
Excellent problem-solving and multitasking skills.
Ability to work flexible hours.
Strong sense of responsibility and a professional presentation
Send your CV with e-mail subject : RGRM Position
All applicants will be acknowledged and treated in the strictest confidence.