A Systems Administrator I will be making a contribution to the business by providing reactive user and system support. They will operate within given policies and procedures (including the relevant ANSYS Quality System procedures) but have a reasonable amount of discretion to take independent action.
The focus for roles at this level will be to assist in the effective delivery of IT support and contribute to global teams.
Basic Installation, configuration, and maintenance tasks for Windows and Linux systems using standard deployment and management methods.
Tracking and documentation as required.
Perform standard operations in a Data Room / Data Center (racking, cabling, system maintenance). Coordinate and carry out basic maintenance on Data Centre systems ( replace faulty cabling, hard drives, etc )
Evaluate and respond to tickets by resolving them or collecting data with attention to detail for dispatching to L2 / L3 support.
Track assigned tickets and escalate issues, as required, to L2 ( and above ) support tiers to ensure timely resolution of requests.
Managing desktop configurations and verifying patch management levels across the organization’s workstations.
Providing desktop support via telephone, chat, remote session, or in-person for local and remote sites.
Routinely monitor the IT infrastructure, report and handle hardware / software issues, escalate issues and outages to corresponding L2 / L3 support tiers as required, perform upgrades to the existing infrastructure systems on as needed basis.
Collaborate with other IT functions on complex business requirements, including design and integration points.
Support the IT Asset Management process including ordering, purchase requisitions, receiving, validating invoices.
Coordinates vendor deliveries, visitors and office events.
Associate's Degree / appropriate technical qualifications with a reasonable amount of relevant experience and training.
Ability to demonstrate technical problem solving skills.
Good interpersonal and communication skills and an aptitude for providing customer service.
Good organizational skills are required.
Familiarity with Ticketing Systems.
Excellent knowledge of at least one Linux distribution required ( RHEL / SLES / Debian / Gentoo etc. ).
Good knowledge of at least a scripting language ( Python, Perl, etc. )
Good knowledge of Linux networking and storage concepts.
Good experience with backup systems and methodologies.
Should be able to work on the phone and computer for an extended period of time.
Physical ability to move and set up various computing environments and access server rooms and technical closets which are not all barrier-free.
Core Competencies include : Customer Focus, Ability to Learn, Communications and Teamwork
Degree in computer / technical related studies preferred
Familiarity with Cisco switches and routers.
Familiarity with enterprise storage systems.
Excellent knowledge of Python and Linux shell scripting
CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans.
They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs guideposts that we all follow when we're facing a challenge or a decision.
Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company :
Results and Accountability
Transparency and Integrity
Sense of urgency
Collaboration and Teamwork