Fixed Services Delivery Technician
Optimal HR Group
Athens, GR
πριν από 1 λεπτό

Optimal HR Group , on behalf of its client, a partner of Vodafone, is looking for a Fixed Services Delivery Technician .

The Fixed Services Delivery Technician is responsible for performing Converged Telephony and Internet Services activation in direct contact with Business Customers and / or field technicians.

Responsibilities :

  • Evaluate customer infrastructure and confirm that the correct solution is offered to Business Customers
  • Perform all required actions in order to activate Converged Products and Services to customer’s premises, also doing all Vodafone internal coordination activities that follow the delivery of the means
  • Run health checks and on boarding calls to make sure customer enjoys the full range of product capabilities, as per Vodafone standards
  • Troubleshoot and resolve customer technical issues which arise during activation and until handover to the support team
  • Organize field technician visits to customer’s premises in order to perform site survey, install the CPE, make line measurements whenever the relevant need arises
  • Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators
  • Requirements :

  • Good general and technical education with qualifications in telecommunications, electronics and computing, TEI or University degree
  • Thorough knowledge, end to end, of fixed voice telecommunication network operation
  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
  • Key performance indicators :

  • NPS and TNPS
  • Delivery time
  • Correct implementation to cover customers’ needs
  • Core Competences, knowledge and experience :

  • At least 1 year of experience in administration of technology services (Fixed telephony PBX administration)
  • Very good organizational, analytical and interpersonal skills
  • Excellent communication skills
  • Logical approach to problem solving and self-motivation
  • Taking initiative, being alerted, have a sense of urgency
  • Ability to retain knowledge and cross-match new problems with previous ones (problem-solving skills)
  • Strong customer orientation attitude
  • Detail oriented with the ability to multi-task
  • Ability to work under pressure with strict time deadlines
  • Ability to work as a team member and interact with other departments
  • A good command of written and spoken English
  • Benefits :

  • Highly competitive remuneration package
  • Excellent career prospects within a stimulating and growing working environment
  • Αναφορά αυτής της εργασίας
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