Fixed Services Delivery Technician
Optimal HR Group
Athens, GR
πριν από 1 λεπτό

Optimal HR Group , on behalf of its client, a partner of Vodafone, is looking for a Fixed Services Delivery Technician .

The Fixed Services Delivery Technician is responsible for performing Converged Telephony and Internet Services activation in direct contact with Business Customers and / or field technicians.

Responsibilities :

  • Evaluate customer infrastructure and confirm that the correct solution is offered to Business Customers
  • Perform all required actions in order to activate Converged Products and Services to customer’s premises, also doing all Vodafone internal coordination activities that follow the delivery of the means
  • Run health checks and on boarding calls to make sure customer enjoys the full range of product capabilities, as per Vodafone standards
  • Troubleshoot and resolve customer technical issues which arise during activation and until handover to the support team
  • Organize field technician visits to customer’s premises in order to perform site survey, install the CPE, make line measurements whenever the relevant need arises
  • Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators
  • Requirements :

  • Good general and technical education with qualifications in telecommunications, electronics and computing, TEI or University degree
  • Thorough knowledge, end to end, of fixed voice telecommunication network operation
  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
  • Key performance indicators :

  • NPS and TNPS
  • Delivery time
  • Correct implementation to cover customers’ needs
  • Core Competences, knowledge and experience :

  • At least 1 year of experience in administration of technology services (Fixed telephony PBX administration)
  • Very good organizational, analytical and interpersonal skills
  • Excellent communication skills
  • Logical approach to problem solving and self-motivation
  • Taking initiative, being alerted, have a sense of urgency
  • Ability to retain knowledge and cross-match new problems with previous ones (problem-solving skills)
  • Strong customer orientation attitude
  • Detail oriented with the ability to multi-task
  • Ability to work under pressure with strict time deadlines
  • Ability to work as a team member and interact with other departments
  • A good command of written and spoken English
  • Benefits :

  • Highly competitive remuneration package
  • Excellent career prospects within a stimulating and growing working environment
  • Αναφορά αυτής της εργασίας

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Φόρμα αίτησης