PURPOSE & IMPACT ONORGANIZATION :
Contribute to meeting or exceedingstore sales and profit targetsby :
Passionately inspiring consumerloyalty to the brand.
Effectivelyserving / selling to customers and diligently executing storeoperations.
Ensuring the efficient andeffective execution of the European Visual Merchandising directioninstore.
Providing support and feedback toRetailProfessionals
CustomerService & StoreOperations :
Be awareof store sales and KPI targets, as well as individual performancetargets, take ownership over them and effectively use all availablestore resources to meet or exceedthem.
Identify sales and KPI improvementopportunities and communicate suggestions to store management toaddress them and drive commercialsuccess.
Execute and be a role model forcustomer service, meeting or exceeding customers’expectations.
Share your customer serviceexperience and train selected team members to fine-tune theirservice skills.
Be a resource for RetailProfessionals in dealing with complex customer servicesituations.
Be a Brand Ambassador, consistentlyexhibiting the Brand Attitude and Values.
Useseasonal Brand and advanced product / category expertise during salestransactions, to successfully meet the specific needs of even themost demanding customers.
Guide and trainselected team members on basic Foundational and Seasonal Brand andproduct knowledge.
Adhere to all establishedpolicies and procedures.
Process merchandisedeliveries quickly and effectively, and constantly replenishmerchandising fixtures to ensure the store’s entire product offeris represented on the sales floor.
Completecash register transactions quickly and accurately (ifapplicable).
Minimize loss in both, thestockroom and the sales floor.
Perform allstore operations in a safe, effective and efficientmanner.
Collaborate productively andrespectfully with team members.
Make yourselfavailable to support other team members whenneeded.
Complete all applicable trainingprograms and effectively apply the learning on thejob.
Seek coaching and learning opportunitiesto continually improve yourperformance.
Cascadeinformation given by Regional VM Manager to SM and Store staffthrough training and meetings.
Participate inteam meetings and team huddle to understand stores’ needs and givefeedback to the Regional VM regarding storerequest.
Ensure storecomplies with European standards and guidelines to provide a brandshopping experience to all consumers.
Ensureall windows are presented to a high standards including mannequinsdressing and positioning, lighting direction, cleanliness, steamingand price communication.
In charge of creatingclear Shop In-Shops to emphasize categorypresentation.
Ensure correct use andpositioning of In-Store CommunicationTools.
Dress in-store mannequins and placeprops correctly.
Apply and maintain BrandRetail and VM Standards.
Monthly submission onVM Compliance tool including taking and uploading pictures into thesystem.
Update weekly the Space Capacity Toolfloor plan and fixture allocation based on product presentationmovement. Weekly analysis of Space Capacity Results with SM anddraft common action plan.
Flawless execution onMarketing activities aligned with marketingdepartment.
Train team members on Global VisualMerchandising standards andguidelines.
Returns andcorrectly stores unused equipment including fixtures, mannequins,props & graphic frames.
Manage fixtureswith care to avoiddamages.
KPIs : NetSales
RegionalVisual Merchandising Manager
Store Manager andpeers
Clusterteam including : StoreDevelopmentDistrictmanagerVisualMerchandisers
KNOWLEDGE, CAPABILITIESANDEXPERIENCE :
AdvancedRetail Professional Competencies
Good IT skills(Word, Outlook, Excel, PowerPoint).
Good numeracy, literacy, verbal andwritten communicationskills.
Minimum 1 year work experience in asports / fashion customer- and commercial-focused retail environmentwith
advanced selling experience and VM dedicatedexperience.
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