Client Experience Coordinator
Blueground
Αθήνα
πριν από 6 μέρες
source : Kariera.gr

Περιγραφή Θέσης

At Blueground, we are guided by a vision to make people feel at home wherever they choose to live. By offering fully-furnished apartments that are move-in ready in the world's most vibrant neighborhoods, we provide our guests with the opportunity to simply #ShowUpStartLiving.

Behind the scenes, we strive for a tech-powered living experience that guests love, homed in an organization where great people are proud to work.

We've grown a lot since our founding in 2013. We are now hosting guests in more than 3,500 homes in 12 cities. We have raised $78m in funding to date and that's just the beginning.

But enough of the numbers.

What drives our success is how each of our team members applies our core values. To our team, Time is everything, and we cherish it greatly.

For us, Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our clients and colleagues and never lose sight of the human element, which goes hand-in-hand with Transparency which we believe makes our day-to-day easier.

We are looking to recruit a Client Experience Coordinator based in Athens to join our centralized client experience department and supporting Athens operations.

The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry.

If you're someone who possesses a genuine interest in customer service, technical teams coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!

What you will focus on :

  • Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience
  • Scheduling, collaborating and managing internal and external business partners to ensure operational excellence in Blueground properties
  • Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience
  • Maintaining long-lasting relations with business stakeholders
  • Planning the daily routes of operations associates based on the number of stops, location and type of their tasks assigned, as well as customers' needs and business priorities
  • What we are looking for :

  • Minimum 3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction projects
  • Prior experience in route planning / scheduling will be considered an asset
  • Fluent in Greek and English
  • Proficient use of French or Turkish language will be considered a plus
  • Computer literate
  • Great communication skills, both written and verbal
  • Able to maintain strong professional relationships with customers and business partners
  • Problem-solving attitude
  • Flexibility to work during weekends
  • Your benefits :

  • Competitive salary
  • Enhanced parental leave
  • Dynamic working environment with talented people
  • Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!
  • At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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