Applications Support Engineer
Athens, Attica, Greece
πριν από 3 μέρες

About Us :

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. For our 2020 Vision, we aim at establishing OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities.

We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship / Graduate Programs.

Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

So what’s the challenge

The Applications Support Engineer acts as the technical liaison between end users, business owners and 3rd party vendors, analysing and supporting IT Applications in the OPAP Group, related to Finance, HR, Procurement or other areas.

Your day to day will include :

  • Providing 1st and 2nd level application operations support and follow up on incidents and problems
  • Participating in analysis and design of solutions to production issues
  • Transposing business requirements to technical functional specifications
  • Creating and participating in compiling and executing software testing scenarios (in close collaboration with Quality Assurance team)
  • Working with trainers to develop, update and review manuals and documentation, and to organize end-user training
  • Managing application improvements with external vendor support
  • Analysing, designing and implementing new reports
  • Performing, assisting or coordinating reconciliations
  • Maintaining a collaborative working relationship with project stakeholders
  • What you need to succeed :

  • BSc / MSc in Computer Science or Information Systems Management or equivalent field
  • 2+ years of recent professional experience in operations and support either in Banking Applications (with focus on payments methods like card transactions, credit transfers, Skrill, Paysafe etc.
  • and reconciliation reports), or in ERP systems (with focus on Accounting and / or Treasury Management Systems)

  • SQL knowledge and light script programming in MS SQL Server, Oracle or other relational DBMS are required
  • Sound knowledge and hands-on experience on reporting tools
  • Customer / End User facing experience in successfully setting and managing customer expectations
  • Strong planning, organizational and problem solving skills
  • Self-motivation and goal orientation
  • Team player attitude
  • Excellent communication and presentation skills, oral and written, in Greek and English, both in technical and non-technical language
  • What we offer to our candidates :

  • Opportunity to work with #dynamic people full of #passion #integrity & #fun
  • Modern & award winning workplace environment
  • Competitive compensation package
  • Competencies’ & Career Development opportunities
  • Private health coverage
  • OPAP Group is an equal opportunity employer

    Does this sound like you? If yes, we would love to meet you!

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