Manager, Kaizen Facilitation and Agile Coaching
Thessaloniki, Greece
πριν από 2 μέρες

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.

We apply our expertise in business process, technology, innovation and our businesses to support Pfizer in this mission.

The Business Process Excellence (BPE) function works across all business units and functions globally and is the Center Of Excellence for Enterprise scale process, or mega-process, redesign and establishment of Agile ways of working in the enterprise.

The Agile ways of working the BPR team enables and supports are how Pfizer will achieve our Purpose of Breakthroughs that Change Patients’ Lives.

Using facilitated, cross-functional Kaizen events, we re-imagine simplified, more efficient and digitized processes, organizational structures and solutions.

In addition, we enable sustained effectiveness at a team and team-of-teams levels through the application of scrum, Kanban and other Agile mindsets and methodologies.

As the enterprise COE for Agile, we enable teams to accomplish their work in a faster, more innovative and customer-centric way.


The Kaizen Facilitator / Agile Coach role is accountable for ensuring teams get maximum the business value of the use of Agile (scrum, Kanban, Kaizen) through effective application of its mindsets and methodologies.

This role is responsible for ensuring the team lives agile values and principles and understands the processes and practices that allow teams to enjoy the benefits of living in Agile ways, measuring their progress and continuously improving.

Through fostering a community of Agile expertise, and through facilitating Kaizen process redesign events, this role provides value to our internal and external stakeholders and supports teams in creating breakthroughs for Patients.

Working with a across talented teams of functional and technical experts, they are key proponents of Agile practices and values, using these to help drive forward the program of digital transformation that empowers Pfizer’s customer-oriented vision.

This manager-level position requires an individual with a proven ability to lead / coach teams across a variety of disciplines, delivering results that meet and exceed stakeholder expectations.

Role Responsibilities

The Kaizen Facilitator / Agile Coach will help lead our organization in adopting new ways of working by facilitating Kaizen events to bring cross-functional teams together to understand, document and simplify Enterprise mega-processes.

Once new processes are defined, aid in the establishment of necessary business cases and planning required to implement the changes through implementation of Agile teams.

To do this, the incumbent will be responsible for the following :

  • Facilitating Kaizen events to bring cross-functional teams together to understand, document and revise Enterprise mega-processes’ to streamline, digitize / automate and simplify.
  • Coaching Agile teams, team members and product owners in adopting Agile ways of working. In particular, scrum / SAFe and Kanban, provide hands-on support and feedback to all employees
  • Educate colleagues and stakeholders at all levels of the organization and provide tools for implementing the process in their own work.
  • Training teams and establishing in them the valuable skills that allow for the organization-wide adoption of Agile methodologies.
  • Plan and implement scrum teams effectively, and be aware of team maturity and opportunities / needs to apply scaled agile structures (SAFe), ensuring that team vision, goals, scope, KPIs, and the product domain are established
  • Coach and support scrum masters in establishing an environment where the Scrum team can be as effective as possible, addressing team dynamics, and ensuring good relationships within and across teams
  • Support teams in writing effective user stories including acceptance criteria, prioritizing backlogs based on business value and working as teams.
  • Aid teams and team members in overcoming typical roadblock and challenges when adopting new, Agile ways of working.

  • Act an agent of change for organizations using Kaizen and Agile within Pfizer, facilitating communities of Agile practitioners to become self-sustaining, thriving and collaborative
  • Qualifications

  • Bachelor’s Degree in a relevant discipline
  • 5+ years of relevant experience either supporting organizational transformations to adopt Agile ways of thinking and working, process redesign and improvement.
  • Has comprehensive knowledge of the principles, concepts and theories in application of Agile principles, mindsets and methodologies and / or application of Kaizen events to redefine business processes
  • Proven expertise in delivering business value gained from experience working as an Agile coach, scrum master and / or product owner, using methodologies like design thinking and lean
  • Excellent written and verbal communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences and stakeholders
  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutions
  • Ability to lead and inspire with imagination, courage, and curiosity
  • The ideal candidate will have one or more practitioner level certifications from industry-recognized scrum, scaled agile, Kanban and Kaizen certification bodies, (for example, Scrum Alliance or SAFe Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), etc.).
  • Preferred Qualifications

  • Working knowledge of principles and concepts and possesses a demonstrated track record of using knowledge of the pharmaceutical industry to support teams in their revising processes and / or adopting Agile
  • Coaching level certifications from industry-recognized certification bodies
  • Experience in using and / or teaching use of Jira, Confluence and Jira Align a plus.
  • Demonstrated capabilities managing global, complex programs consisting of virtual teams.

  • Travel will be required as part of this role. Expectations around travel will vary but candidates must be capable of travel within the region, to other regions, and to Pfizer World Headquarters.
  • BPE is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours
  • Primary working hours will follow the Eastern time zone
  • Other Job Information

  • Last Date to Apply : October 9, 2020
  • Eligible for employee referral bonus
  • Sunshine Act

    Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.

    These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.

    Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.

    Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.

    If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

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