Service Desk Agent
πριν από 5 μέρες

Arhs Group is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we’ve grown organically to encompass 10 entities with over 1,300 employees in Luxembourg, Belgium, Italy and Greece.

Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment.

We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

We’re growing fast, in both headcount and revenue, and we’re looking for Service Desk Agent to join our growing team!

Our team consists of talented and friendly professionals, with passion about technology and a customer-centric mindset. With our focus on getting things done, we help our clients achieve their goals with best-

of-breed solutions, superior execution and exceptional services.

Your challenge

As a Service Desk Agent , you will

  • Support the help desk and infrastructure of our customers
  • Answer phone calls and end users' questions and provide remote solutions
  • Ensure a good interaction with the customer, manage and administer incidents to be in line with the agreements (SLAs) made with the customer
  • Manage software, hardware and user profiles
  • Be responsible for the day-to-day tasks and follow-up of our customers' ICT infrastructure
  • Participate in ICT projects that deliver new functionalities to our customers
  • Keep documentation up to date
  • Provide solutions to users and resolve incidents in ITSM tool
  • Escalate incidents to senior analysts
  • Who you are

  • BSc degree in Computer Science, ICT or equivalent
  • Fluent in English and Greek OR fluent in English and in one (or more) of the following languages : Serbian / Croatian, Macedonian, Slovenian, Czech / Slovak, Polish
  • Good understanding of computer systems, mobile devices and other tech products
  • Problem solving is your core quality
  • Genuine interest in IT
  • Driven to learn constantly
  • Strong documentation skills & like to work as a team
  • Communication skills and the necessary tact to work with a strong customer and service focus
  • Committed, responsible and stress-resistant attitude is crucial
  • Can quickly integrate in an international / multicultural environment
  • Technologies

  • Microsoft Active Directory, Exchange Server Management, Windows Servers, Mac OS
  • Ms Office products (e.g. Word, Excel, PowerPoint, Outlook)
  • What you’ll get

    An informal hierarchy & work environment

    Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

    Learning & development opportunities

    We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

    An attractive salary package

    With an attractive salary and benefits package including advantageous fringe benefits you’ll be well paid for what you love to do.

    Exciting projects

    You’ll take ownership of various projects for both public and private clients : calling for creativity and innovation, at the cutting-edge of technology.

    A strong corporate culture

    You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients our values form the foundation of the way we work.

    A rock solid company

    With more than 200 customers, 1300 consultants and 150 ongoing projects in FY2018, you’ll join a business with a sustainable and growth-oriented plan.

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