Main Purpose :
The successful applicant will be required to provide effective and skilled IT assistance across the region and will be reporting directly to the Regional End user Support manager.
The successful applicant is responsible for supporting and maintaining of all IT-related hardware / software across the region with a primary focus on the base office as well as Supporting and assisting in the maintenance of all IT Infrastructure Including but not limited to CCTV, UPS / Backup Power, Mobile Phones, Wireless devices installed onsite.
The position provides exposure to a broad range of IT-related projects and activities with a fresh and dynamic team.
Knowledge Skills and Abilities, Key Responsibilities :
Experience : Either :
A suitable computing qualification (degree or equivalent)
2 years’ experience providing End User IT Support with-in a high-pressure environment.
Financial services / trading floor end user support experience would be advantageous
Ability to demonstrate the following :
Strong communication and customer service skills across all levels of an organization.
Ability to work independently and exercise good judgement under pressure
Strong diagnostic / troubleshooting skills must have an abiding curiosity and interest in IT.
Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
Duties / Areas of Responsibility :
The position will involve but is not limited to the following areas of responsibility :
Diagnose and resolve day to day technical issues
Promptly Escalate IT issues to senior team members where appropriate
Responsible for managing Inventory and champion stock control.
Setting up and configuring new equipment in line with business expectations
Adhere and actively work to maintaining global IT standards
Provide effective basic user training and new user inductions.
Install and troubleshoot authorised software.
Ensuring security and upgrades are applied correctly and kept up to end user equipment.
Antivirus installation on all end User equipment
Responsible for logging and tracking warranty repairs
Completing internal user / desk moves including peripherals and printers.
Patching of network and phones
Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
Ensure all IT equipment in meeting rooms are neat and functional state.
Complete daily site checks
Requesting and tracking of IT purchases.
Perform basic administrative support duties as required
Assist with occasional weekend on call support
Work extra hours to meet deadlines, as required and where reasonable
Provide assistance and support to colleagues in IT-related matters
Ensure that a high level of customer service and support is provided to all internal and external customers
Skills, Competencies and Qualifications :
Familiarity with Microsoft Windows and MS Office products.
Strong written and spoken English
Working knowledge of spyware / malware removal tools and techniques.
Some understanding of trading platforms and business processes
Knowledge of Visio, MS Projects and other desktop applications
Basic understanding of networking routers, firewalls and switches
Working knowledge of MS Intune applied to a mobile device
Key Relationships and Department Overview :
Third party vendors