French customer support for Lenovo in Athens
Job Squad
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Description

Would you like to work in Athens, one of the sunniest and most charming cities in the Europe? ???? Our partner collaborates with Lenovo to ensure a great customer service.

Computers do not have secrets for you? As an IT support agent, you will help customers to solve their issues with one of the biggest IT companies of the world ?

  • What your responsibilities will be : Handle calls, emails, and chat in FrenchRespond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.

    Provide and maintain strong, professional relationship with clients and show customer service empathy.Log calls / cases from customer into the customer relationship database, including shipping instructions.

    Track and follow cases to ensure they closed in an efficient and timely manner.

    Requirements

    Who you are : You have a good knowledge of English language (B2+)You are a native speaker of French languageYou are interested about IT and computersYou are a teamplayer with good communication skills

    Offer

    What we offer : A useful relocation package to help your settlement in Greece (we cover your flight tickets expenses and we offer you two first weeks in a company accommodation to give you time to find the perfect place to stay +real estate agent support to look for your apartment)Competitive monthly salary + 2 extra salaries per yearFree events to enjoy the Greek lifestylePrivate Health InsuranceNumerous benefits and discountsFull paid training by certified instructorsProfessional growth for all the role open in the company

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