Billing & Metering Agent
Optimal HR Group
Athens, GR
πριν από 5 μέρες

The Billing & Metering Agent will deal with a range of utility related issues like meter readings management, issuance of energy invoices and billing related reporting.

The role also involves regular communication with customer 1st level support, partner agencies and network operators.

Responsibilities

  • Executing regular and ad hoc customer billing process (both for EL & NG) and performing sample checks on the correctness of the issued invoices to ensure that all customers are billed and the invoices are issued correctly
  • Processing meter readings both for electricity (EL) and natural gas (NG). Performing validations before uploading them into the company's systems
  • Resolving escalated customer issues related with measurement and charging related disputes
  • Performing the process of reimbursement of municipal fees in the respective municipalities of 3rd party charges that are collected through electricity bills
  • Providing regular and ad hoc reporting for customers to support sales function. Providing tailor-made custom reports to large customers
  • Performing the process of printing and dispatching the issued documents to customers
  • Requirements

  • Bachelor’s degree preferably in applied science discipline
  • At least 1 year of relevant working experience will be considered a plus
  • Very good analytical & numerical skills
  • Good knowledge of MS office, mostly of excel
  • Excellent command of the English language
  • Strong teamwork and discipline
  • Excellent communication & interpersonal skills
  • One year fixed-term contract
  • Benefits

    The company offers an attractive remuneration package and a stable working environment for an extensive professional growth.

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