The Billing & Metering Agent will deal with a range of utility related issues like meter readings management, issuance of energy invoices and billing related reporting.
The role also involves regular communication with customer 1st level support, partner agencies and network operators.
Executing regular and ad hoc customer billing process (both for EL & NG) and performing sample checks on the correctness of the issued invoices to ensure that all customers are billed and the invoices are issued correctly
Processing meter readings both for electricity (EL) and natural gas (NG). Performing validations before uploading them into the company's systems
Resolving escalated customer issues related with measurement and charging related disputes
Performing the process of reimbursement of municipal fees in the respective municipalities of 3rd party charges that are collected through electricity bills
Providing regular and ad hoc reporting for customers to support sales function. Providing tailor-made custom reports to large customers
Performing the process of printing and dispatching the issued documents to customers
Bachelor’s degree preferably in applied science discipline
At least 1 year of relevant working experience will be considered a plus
Very good analytical & numerical skills
Good knowledge of MS office, mostly of excel
Excellent command of the English language
Strong teamwork and discipline
Excellent communication & interpersonal skills
One year fixed-term contract
The company offers an attractive remuneration package and a stable working environment for an extensive professional growth.