Czech Customer Service
Head Hunt International
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Description : Our Client was Established in 1989, the very first company to introduce contact center outsourcing provision in Greece and by far the largest in the local market.

It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities.

  • Receive inbound calls, E mails and Chats from consumers requiring product support Maintain, analyse, troubleshoot and attempt repair of all products Investigate issues and solve problems;
  • performing root cause analysis in effort to provide permanent resolutions Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved Speak clearly and inform accordingly the consumers Manage the length of the calls ensuring minimum consumer inconvenience Stay current with system information, changes and updates Requirements : Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-

    by-step solutions. Clear communication and soft skills (written + verbal) Strong tech skills and familiarity with new technologies Capability of handling demanding clients and stressful situations Readiness to work in a fast paced environment Demonstrate an efficient communication and politeness during the call Effective listening skills Knowledge Retention + Attention to Detail for non EU citizienships a work permit is required Offer : International Working environment Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to two weeks hotel accommodation) Paid training (after the 4th day) using the latest technology On-

    site canteen Great Benefits & Discounts Modern and pleasant Working Environment Casual dress code! Career Development Opportunities Company Family Program (summer camp for children, discounts etc.

    Extra overtime pay In-House doctor and examination centre Greek lessons Welcome event Employee relations team to help new hires integrate in the Greek lifestyle and culture Employee Discount book with special employee offers and discounts

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