We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.
If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.
Maintain updated records of training curricula and material
Coordinate mentorship programs for new customer service representatives
Liaise with managers and encourage on-the-job coaching
Identify individual and team skills gaps
Conduct role-playing activities to develop interpersonal skills
Additional certification in training is a plus
Work experience as a Customer Service Trainer or similar role
Knowledge of Learning Management Software
Experience in sales or customer service positions is a plus
Familiarity with interactive learning activities