Customer Service Trainer - Flexible Office Homeoffice Remote
Talent
Athens, Attica, Greece
πριν από 2 μέρες

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.

If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Responsibilities

Maintain updated records of training curricula and material

Coordinate mentorship programs for new customer service representatives

Liaise with managers and encourage on-the-job coaching

Identify individual and team skills gaps

Conduct role-playing activities to develop interpersonal skills

Requirements

Additional certification in training is a plus

Work experience as a Customer Service Trainer or similar role

Knowledge of Learning Management Software

Experience in sales or customer service positions is a plus

Familiarity with interactive learning activities

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