End User Services Engineer
ITT Inc.
Athens, GR
πριν από 2 μέρες

Essential Responsibilities

  • Vendor / Tool Management : Responsible for working with vendors to maintain tools as well as working to implement new features and functions as directed.
  • Strategy & Planning : Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software.
  • Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives.Provide architectural expertise, direction, training and assistance as needed.

    Develop, document, and communicate plans for investing in client management and deployment solutions including analysis of cost reduction and technical advancement opportunities.

    Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility.

  • Acquisition & Deployment : Where applicable, design, develop, and implement end-to-end integrated systems.Document the company’s existing systems architecture and technology portfolio;
  • make recommendations for improvements and / or alternatives.Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans.

  • Operational Management : Consult with end-users, clients, or senior management to define business requirements for complex systems and infrastructure development.
  • Model business and system processes based on findings through use case scenarios and workflow diagrams.Develop and execute test plans to check infrastructure and systems technical performance.

    Report on findings and make recommendations for improvement.Develop, document, communicate, and enforce policies for standardizing systems and software.

    Package software and design distribution methods.Perform software distribution and patch management for operating systems and applications.

    Provide Tier 3 support as needed.

    Position Requirements

    Minimum Requirements :

  • College Degree in computer science, information sciences or related field and 5-7 Years’ Experience OR 7-10 Years of I.
  • T. experience in a distributed I.T. environment consisting of 1000+ workstations.

  • Hands-on experience with business requirements gathering and analysis.
  • Advanced understanding of automated remote client administration techniques and concepts.
  • Proven experience in client deployment and support infrastructure design, development and implementation.
  • Deep-seated experience with desktop and server hardware and operating systems.
  • Working knowledge of a range of diagnostic utilities to troubleshoot hardware and software.
  • Strong knowledge of software evaluation principles and practices.
  • 3 years’+ experience creating and deploying software packages.
  • Extensive PowerShell scripting experience.
  • Solid knowledge in Active Directory and Group Policy architecture and design concepts.
  • Experience in the following technical areas is required :

  • Windows 7 / Windows 10Configuration and administration utilizing policy based management (Group Policy and Local Policy)Windows Deployment ToolkitWMIImage design, creation and maintenance including WIM image formats and offline image maintenance of WIM imagesUser experience design including analysis and integration of designated requirements
  • Office 2010 / 2016 / O365Configuration, administration, automated deployment planning / design and migration
  • SCCM 2016 administrationCreation of collections, software packages and advertisementsSite maintenanceReporting
  • Software packaging with MSI or virtual formatsDeployment using Group Policy or SCCM
  • Application and hardware compatibility assessment using standard tools such as ACT, MAP or equivalent
  • PowerShell and / or VBS
  • Client hardware and peripherals : Driver managementClient device hardware selectionLifecycle management
  • Experience in the following matter areas is desired :

  • icrosoft Deployment Toolkit 2010
  • Application Virtualization with App-V
  • SCCM 2016Zero-Touch OS Deployment (OSD) planning, design and deployment including OSD task sequencing and troubleshooting.Patch management
  • Desktop VirtualizationVMware VDI, Microsoft Virtual Machine Manager (VMM), Microsoft Hyper-V or CitrixThin Clients
  • End-to-end Windows Client OS upgrade / migration planning and execution
  • Experience leading and managing projects
  • User State Migration Tool (USMT) 4.0
  • Preferred Certifications :

  • Microsoft MCITP : Enterprise Desktop Administrator on Windows 10
  • Microsoft Certified Technology Specialist (MCTS) : System Center Configuration Manager 2012
  • ITIL Foundations
  • Αναφορά αυτής της εργασίας

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