Communisis is in the business of marketing services. We optimise marketing activities by adding value to customer and prospect communications, online and offline.
We work with our customers on the planning, creation and delivery of their marketing communications and POS material.
Communisis has built its organisation to deliver on this, with a unique combination of market and consumer insight, customer communications strategy, technology and transformational expertise.
To work in partnership with the Client to provide a mutually profitable, efficient and professional fulfilment service through total ownership of the account / contract including;
P&L, Client Relationships, Sales / Business Development etc.
Management and motivation of a first-class customer service orientated team providing POS material and associated marketing services in respect of our Strategic and / or local Key Accounts contract for a defined country or geographic area and any associated locations, co-ordinating the client’s requirements to deliver services, products, and solutions.
Deliver contracted service levels, quality standards and committed deadlines to ensure client satisfaction.
Work in collaboration with the Client Leads and other Country Team Leaders to drive and deliver continuous improvement initiatives which grow and develop service excellence.
Responsible for the day to day supervision and direction of team members, ensuring capability and delivery is in line with business requirements.
Handling escalations and interventions as required to ensure delivery for the client in line with SLA and expectations.
Managing all aspects of Communisis team members performance and learning / development, with responsibility for staff coaching, recruitment and the proper execution of disciplinary and grievance procedures.
To design and deliver team building actions, including an effective and motivational communication strategy for the team in conjunction with the Cluster Manager.
Build and develop sustainable client partnerships, identifying and managing key decision makers, stakeholders and influencers
Refer growth opportunities within the Account to the Client Leads / Cluster Manager.
As requested, support Cluster Managers / Client Leads with the creation and delivery of proposals, quotations, pitches and presentations to build new business opportunities outside the account, sharing best practice and design.
Contribute to the account plans to deliver incremental and sustainable profit growth
Compile management information and reports to document and drive; innovation, best practice, SLA adherence, savings and initiative visibility;
presenting the information at monthly / quarterly review meetings and ad hoc as required
Managing financial performance to ensure that sales and contribution targets are met for your account. Deliver budgeting and forecasting as requested.
Deliver monthly invoicing and creation of invoicing MI for the client or internal Relationship / Account
Taking personal accountability for new product implementation projects within your
Make a note of problems and issues faced by client and discuss these with Cluster Managers and Client Leads to understand what development opportunities there may
Proactively handle all problem escalations to a positive conclusion from your SCRMs / CRMs, or further escalate to Cluster manager and Client Leads if applicable and
Liaise and maintain the relationship with relevant 3rd party suppliers
WHAT YOU'LL BRING
Client Services management experience in a busy corporate environment
Experience of blue chip compliance environment
Experience of complex incident reporting and complaint management
Relevant Topic Graduate
Polished professional communication and presentation skills
Bi-lingual Language skills Greek & English