We are looking for motivated Slovenian speaking professional to join our team working for the worldwide leader of the tobacco industry that introduced the innovative smokeless cigarette device.
Successful candidates will join our Supervisors team onsite or remotely from Greece. They will monitor transactions’ volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers’ needs are addressed accurately and professionally.
Assist associates with customer situations by offering guidance and solutions on a daily basis
Monitor at least 1 transaction incube per CSS on a monthly basis to complete the call monitoring system and re-monitor all failed sampling transactions
Coach associates according to feedback delivered
Manage the team adherence to schedule
Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
Ensure all CSSs provide high-level Customer Service to End Users at all time
Ensure that all CSSs are familiar with Company’s Policies and Procedures
Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to CSSs
Analyze operational trends and support the team members to improve their performance
Be a focal point of dissemination of information from management to team and vice versa
Attend the Educational learning plan session delivered by the superior
Evaluate CSSs and follow structured action plans for CSSs’ development
Meet with the superior on a daily basis to plan, strategize, and review department performance
Participate in Teleperformance operational processes and standards and DMAIC meetings
Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call center processes
Be a point of contact for the client for escalations and critical cases
Follow and apply Regulations regarding personal and performance data confidentiality and security
Attend recurrent trainings published by the Client / Company on a regular basis
Be positive and proactive and have a desire for applying continuous improvement processes
Other duties as assigned
Graduates of High School or College
Native level of Slovenian
Proficient knowledge of English
At least 6 months of experience as a CSS or
Previous Call Center or related experience is desirable
What we offer :
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
A great bring-your-friend referral program
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Be yourself and advance
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.
At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!