Slovenian speaker Supervisor Role
Teleperformance Greece
Athens, Greece
πριν από 5 μέρες
source : Europe Language Jobs

Description

We are looking for motivated Slovenian speaking professional to join our team working for the worldwide leader of the tobacco industry that introduced the innovative smokeless cigarette device.

Successful candidates will join our Supervisors team onsite or remotely from Greece. They will monitor transactions’ volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers’ needs are addressed accurately and professionally.

Main Responsibilities

  • Assist associates with customer situations by offering guidance and solutions on a daily basis
  • Monitor at least 1 transaction incube per CSS on a monthly basis to complete the call monitoring system and re-monitor all failed sampling transactions
  • Coach associates according to feedback delivered
  • Manage the team adherence to schedule
  • Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
  • Ensure all CSSs provide high-level Customer Service to End Users at all time
  • Ensure that all CSSs are familiar with Company’s Policies and Procedures
  • Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to CSSs
  • Analyze operational trends and support the team members to improve their performance
  • Be a focal point of dissemination of information from management to team and vice versa
  • Attend the Educational learning plan session delivered by the superior
  • Evaluate CSSs and follow structured action plans for CSSs’ development
  • Meet with the superior on a daily basis to plan, strategize, and review department performance
  • Participate in Teleperformance operational processes and standards and DMAIC meetings
  • Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call center processes
  • Be a point of contact for the client for escalations and critical cases
  • Follow and apply Regulations regarding personal and performance data confidentiality and security
  • Attend recurrent trainings published by the Client / Company on a regular basis
  • Be positive and proactive and have a desire for applying continuous improvement processes
  • Other duties as assigned
  • Requirements

    Knowledge Qualifications

  • Graduates of High School or College
  • Native level of Slovenian
  • Proficient knowledge of English
  • Experience

  • At least 6 months of experience as a CSS or
  • Previous Call Center or related experience is desirable
  • What we offer :

  • Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • A great bring-your-friend referral program
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Be yourself and advance

    This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

    Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

    Extra info

    Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.

    At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!

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