Technical Support Agent (evening shifts)
efood
Athens, Attica, Greece
πριν από 3 μέρες

Description

As a Technical Support Agent , you will be part of our Customer Care Department with the main objective to provide excellent service to our partners regarding technical matters.

Responsibilities

  • Professionally handle incoming requests for corporate partners' inductions to our systems and ensure tools and resources are best utilized
  • Thoroughly and efficiently solve any technical issues with system updates and maintenance of the equipment
  • Educate partners where applicable regarding the use of equipment and systems
  • Assist partners with questions and orders via phone, email, and chat
  • Respond to partner complaints and technical inquiries professionally, address concerns to the appropriate department, when needed
  • Provide back up or assistance to other customer care teams as required
  • Requirements

  • Experience in customer service and / or technical support roles
  • BSc in Computer Science will be considered an asset
  • Good knowledge of English language
  • Strong verbal and written communication skills
  • Multitasking skills
  • Problem solving
  • Strong interpersonal skills
  • We offer

  • Competitive remuneration scheme
  • Meal coupons
  • Private Medical & Life Insurance
  • Career development opportunities
  • Remote gym sessions
  • You will be a part of a fast-growing multinational company, member of the Delivery Hero SE, with the opportunity to acquire new skills and grow professionally.
  • Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
  • In 2021, we were honoured with a 3rd place award from the Great Place to Work® Institute

  • Daily routine will be a thing of the past, as no day will be the same as the one before.
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