Customer Success Engineer
Sumo Logic
Athens, Greece
πριν από 4 μέρες
source : Just Join IT

GCP (nice to have)

operating systems (regular)

Cloud (advanced)

As a Customer Success Engineer, you will be responsible for guiding Sumo Logic’s strategic customers toward successful adoption of Sumo Logic platform.

It’s a highly technical role which also requires customer facing skills.

In this role, you will enable our customers’ users to leverage the platform to properly troubleshoot, monitor, and secure their applications and infrastructure.

You will help customers optimize their data ingestion and guide them on best practice content configuration (queries, alerts, dashboards, etc.

to meet their business objectives and specific use cases. You will be part of a team helping customers along their journey, ensuring they fully leverage the value of Sumo Logic.

The ideal candidate will have in-depth knowledge of common monitoring tools and practices, technical aptitude in cloud technologies, operations & infrastructure setup, as well as experience interfacing with highly technical customers.

The successful candidate for this job will have a strong analytical mind frame, a thirst for learning new things, is genuinely interested in technology, and a strong self-starting, proactive mentality.

You are going to be dealing with technical users and complex issues, but you're also tasked with building loyalty in the customers you interact with.

This is an ideal role for engineers looking to move into a customer-facing role or implementation consultants looking to move into a more leveraged role.

What you will do :

  • Ensure customers are getting value from Sumo Logic - providing advice on the best way to use our platform to meet their specific business objectives.
  • Ensure adoption of the Sumo Logic service - sharing applicable use cases and ensuring customers obtain insights from their existing data sources.
  • Provide technical guidance and best practices related to Sumo Logic features.
  • Find clever workarounds to solve customer challenges and train others on the team to share knowledge.
  • Share tools and resources to help customers successfully adopt the Sumo Logic service for their use case(s).
  • Collect customer pain points and share these with other internal Sumo groups. It’s important here to understand these issues at a more technical level.
  • Drive discussions and participate in community forums and channels.
  • Participate or lead training events to help drive certification numbers upward.
  • Work with Product Management, Engineering, Sales, Marketing, Sales Engineering and Support teams within Sumo.
  • You will have :

  • At least 5 years experience in a similar customer facing role.
  • Drive to make customers of all experience levels successful.
  • Excellent communication, interpersonal, and customer relationship management skills.
  • Hands-on experience with enterprise-grade software, operating systems, databases and modern application stacks.
  • Hands-on experience with Cloud providers such as AWS, Azure or GCP.
  • A track record of driving results and proactively making things happen.
  • Ability to learn and understand technical processes, systems and architecture.
  • Ability to write scripts, regular expressions, and structured queries.
  • Ability to run abbreviated training sessions for customers of varying degrees of expertise.
  • Experience with enterprise log management / metrics / SIEM products (desirable, not essential).
  • BS in Computer Science, Engineering, or another technical field (desirable, not essential).
  • Why it’s worth applying :

  • Competitive salary - employment contract.
  • Strong, senior technical teams.
  • Stock (RSU) grant.
  • $2000 / year education budget + 2 extra days off.
  • 4 extra days off in 2022 (Sumo Wellness Days).
  • Hack weeks and tech talks.
  • Private healthcare for you and your family.
  • Medical and life insurance.
  • Sports card.
  • WFH budget.
  • Lunch budget.
  • Individual English lessons with a native speaker.
  • You can work from the office, 100% remotely or in a hybrid model.
  • About Us

    Sumo Logic is a data analytics SaaS for reliability and security use cases. It enables organizations of all sizes to address the data challenges and opportunities presented by digital transformation, modern applications, and cloud computing.

    Sumo Logic platform automates the collection, ingestion, and analysis of application, infrastructure, security, and IoT data to derive actionable insights within seconds.

    More than 2,100 customers rely on Sumo Logic to build, run, and secure their modern applications and cloud infrastructures.

    Sumo Logic delivers its platform as a true, multi-tenant SaaS architecture, across multiple use-cases, enabling businesses to thrive.

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