L1/L1.5 Windows Operational Control Centre

Tata Consultancy Services

Athens, Greece

πριν από 4 μέρες

source : Just Join IT

ILT (junior)

Windows Server (advanced)

Job Description for Operational Control Centre

The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L1 / L1.5 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications.

This role requires associates with experience in respective technology at least 1 to 2 years with basic knowledge of ITIL Process, ITSM tool operation and Monitoring Tool Operation.

This team will monitor and troubleshoot issues within the IT Infrastructure environment. This position will be responsible for working with Germany Team to create support and escalation procedures based on the impact to the business.

This position will also be responsible for supporting Service Desk team and Technical Team for identifying, resolving and escalating the issues.

Language : English with 24 / 7 shifts and German & English with regular shifts

Windows (L1 and L1.5)

At minimum 6 Months to 2 years of experience in Windows Monitoring & Management

Good Communication skill (German Speaking and English-Speaking profiles separately)

Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)

Basic Knowledge in ITSM tool IT user operations

Basic Knowledge in Monitoring tool console operation for Infrastructure Management

Answering the calls on the service numbers from Application and Infrastructure L3 team

Create Incident tickets for outages / exceptions

Respond to Alerts by following documented process

Monitor Servers using tools

Monitor Logs / Events

Monitoring thresholds such as CPU Utilization, disk space etc.

Monitoring mailbox

Event evaluation with the help of knowledge databases

Editing the ARS queues

Receipt and processing of fault reports from customers

Vendor Co-ordination

Monitoring of the decentralized systems and the networks

Install Approved OS / Security / Application patches

Update Configuration Management Database

Assist in troubleshooting application / Middleware teams in issues arising out of patches applied

Hardware replacement

Trouble shooting Name resolution problems

Start / stop / bounce process

WHAT DO WE OFFER?

Access to wide range of learning & development platforms

Indefinite period employment contract

Benefits Package

Work in a multicultural environment

Option to work from home

About TCS

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries.

The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

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