L1/L1.5 Windows Operational Control Centre
Tata Consultancy Services
Athens, Greece
πριν από 4 μέρες
source : Just Join IT

ILT (junior)

Windows Server (advanced)

Job Description for Operational Control Centre

The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L1 / L1.5 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications.

This role requires associates with experience in respective technology at least 1 to 2 years with basic knowledge of ITIL Process, ITSM tool operation and Monitoring Tool Operation.

This team will monitor and troubleshoot issues within the IT Infrastructure environment. This position will be responsible for working with Germany Team to create support and escalation procedures based on the impact to the business.

This position will also be responsible for supporting Service Desk team and Technical Team for identifying, resolving and escalating the issues.

Language : English with 24 / 7 shifts and German & English with regular shifts

Windows (L1 and L1.5)

  • At minimum 6 Months to 2 years of experience in Windows Monitoring & Management
  • Good Communication skill (German Speaking and English-Speaking profiles separately)
  • Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
  • Basic Knowledge in ITSM tool IT user operations
  • Basic Knowledge in Monitoring tool console operation for Infrastructure Management
  • Answering the calls on the service numbers from Application and Infrastructure L3 team
  • Create Incident tickets for outages / exceptions
  • Respond to Alerts by following documented process
  • Monitor Servers using tools
  • Monitor Logs / Events
  • Monitoring thresholds such as CPU Utilization, disk space etc.
  • Monitoring mailbox
  • Event evaluation with the help of knowledge databases
  • Editing the ARS queues
  • Receipt and processing of fault reports from customers
  • Vendor Co-ordination
  • Monitoring of the decentralized systems and the networks
  • Install Approved OS / Security / Application patches
  • Update Configuration Management Database
  • Assist in troubleshooting application / Middleware teams in issues arising out of patches applied
  • Hardware replacement
  • Trouble shooting Name resolution problems
  • Start / stop / bounce process

  • Access to wide range of learning & development platforms
  • Indefinite period employment contract
  • Benefits Package
  • Work in a multicultural environment
  • Option to work from home
  • About TCS

    A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

    A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries.

    The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

    TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

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