Confluence (nice to have)
ITIL (nice to have)
Microsoft Windows Client (nice to have)
Citrix (regular)
Citrix Xen Desktop (regular)
English (advanced)
Prove your skills in technical delivery and support of this service, in alignment with global Bank teams and external service providers.
Krakow-based opportunity with the possibility to work 3 days or 100% remotely.
As a Senior Citrix Technical Analyst you will be assigned to our client - a renowned Investment Bank. As a part of the global team, you will be responsible for Technical operations & service management of the global Virtual Desktop Infrastructure environment.
Further you will help us to improve operational excellence by implementing the automation of processes and workflows, that are currently manual or semi-automated.
Your key Responsibilities :
Technical operations & service management of the virtual windows desktop Windows 10 / Citrix XenDesktop
Technical coordination of external service providers
Project support and solution design for implementing business requirements
Automation of processes and workflows (e.g. desktop provisioning, automated reports) to improve operational excellence and support project or Ad-Hoc requests
The ideal candidate has :
Technical knowledge & experience with Citrix XenDesktop 1912 or later
General knowledge & experience with Microsoft Windows Client & Server technologies
Troubleshooting experience to identify, understand and resolve technical issues
Complete skillset to analyze and technically implement the automation of processes, workflows, and reports
Basic knowledge & experience with ITIL, IT service management frameworks and tools (e.g. Confluence, Jira, ServiceNow)
It is a strong plus if you have experience in :
Microsoft Office especially Excel
VMWare ESX environments
Agile and Project Management
Collaboration platforms (e.g. MS Teams, Zoom, Cisco Jabber)
Working for a bank or financial service provider and familiarity with the regulatory requirements
We offer you :
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe.
We offer an environment for professional, ambitious, and driven people. The offer includes :
Stable and long-term cooperation with very good conditions
Enhance your skills and develop your expertise in the financial industry
Work on the most strategic projects available in the market
Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
Participate in Social Events, training, and work in an international environment
Access to attractive Medical Package
Access to Multisport Program
Access to Pluralsight
Flexible hours & remote work
internal job id #2542
