Assistenza clienti italiano - remoto / a distanza dalla Grecia
Real Recruitment Solutions
Θεσσαλονίκη, Κεντρική Μακεδονία-Θεσσαλονίκη, GR
πριν από 3 μέρες
source : Kariera

Customer Care Advisor with Italian - remote from any place in Greece

Customer Care agents provide technical support and customer care to end users e-mail and chat channels. Agents are expected to take the ownership of their customers and follow up their cases with a pro-active approach, until the resolution and customer satisfaction are confirmed.

Requirements : Language & Communication :

  • Fluency and comprehension in the language requirements on native level (spoken and written) Italian Native / Fluent and English b2
  • Experience in Customer service preferred but not mandatory
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Soft Skills, advanced Active Listening and Engagement, Confident, adaptable and Empathetic
  • Pleasant and positive attitude
  • Experience in Technical Support is preferred but not mandatory

    What you will do :

  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • What we offer :

    Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable

    Competitive monthly salary + 2 extra salaries per year

    Private Health Insurance

    Numerous benefits and discounts

    Full training by certified instructors

    Professional growth &development opportunities

    Special events as well as community & social responsibility initiatives

    Free online Greek language courses

    State of the art premises, providing a great working environment with relaxing break areas

    Αναφορά αυτής της εργασίας
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