We are very excited to recruit for new customer service roles in beautiful Thessaloniki, Greece. This port city is known for their festivals, events and vibrant cultural life in general, and is considered to be Greece's cultural capital! Besides this it of course has the beautiful Mediterranean climate - what’s not to love about it!
As a Customer Service Advisor you will represent a very well-known but recently launched subscription video on-demand streaming service.
You will assist viewers through phone and / or chat about their account and will discuss and solve any billing issues. Besides this you will talk to them through basic site and application navigation and will troubleshoot any system configurations and network settings.
First time resolution is important in this job.
The successful candidate should have :
There is an excellent relocation package on offer which includes initial flight to Thessaloniki, Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance with finding your own accommodation.
Basic salary is 1100 Euro gross p / m which is after tax around 820 Euro net p / m. Please note that the cost of living in the city of Thessaloniki is very low, your monthly public transport pass costs no more than 30 Euro and you can do very cheap food shops with lots of fresh fruit, veg and fish! This company has lots of activities to offer to their staff including regular cruise trips during the Summer months!!! Working Hours is 5 days of 8 hrs on a rotation schedule between the operation hours of : 8.
00 to midnight Monday-Sunday.