About Us :
OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Our aim is to establish OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities.
We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship / Graduate Programs.
Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.
So what’s the challenge
The Retail Equipment Support Engineer assesses the operational efficiency and technical capacity of OPAP’s retail network IT infrastructure, proposes necessary updates needed to fit the changing business objectives (including the development of new solutions and the acquisition of new equipment) and supports effectively equipment roll-out tasks (including the required documentation and training to the roll-out personnel).
Your day to day will include
Monitoring the efficiency of the retail equipment and taking a key role in the execution of the root-cause analysis tasks of detected or reported failures, and in the development and implementation of possible corrective measures
Working towards the elimination weak points, in coordination with equipment and application vendors as well as OPAP internal teams
Evaluating the changes of business needs, assessing the level to which the current equipment supports business goals, proposing suitable improvements / upgrades and defining the technical specifications required
Enriching the knowledge base by providing documentation used either for installation and support / maintenance of equipment, or for monitoring of good operation and resolution of technical incidents
Being up to date with the international market for new equipment that can improve operational efficiency of OPAP’s stores’ network and enhance product gaming experience;
Contributing in the preparation of SoW (Statement of Work) documents that define the tasks and the methodology required in roll-out projects
Monitoring and following-up roll-out projects, in order to ensure that the quality of service provided meets the quantitative and qualitative requirements defined by the relevant SoW document
Preparing and implementing integration tests and acceptance criteria of new and / or existing equipment updates / upgrades
What you need to succeed :
Bachelor’s Degree in Information Technology or any other relevant field
4-6 years of proven experience in supporting widely distributed retail terminals’ environments
Hands on experience in the management of infrastructure equipment and software deployment
Good knowledge of computer H / W and operating systems, networking architectures and equipment
Availability to work on variable shifts including evenings, weekends, public holidays and / or extended hours
Know-how related to Gaming / VLTs / Casino sector will be considered a plus
Knowledge on Technical Incident related tools and applications will be considered a plus
Advanced use of MS Office
Customer service orientation with commitment to quality and delivery under SLA
Strong troubleshooting, problem-solving and attention to detail skills
Structured and analytical thinking and decision-making ability
Effective time management skills and ability to work within strict timeframes and changing requirements
Team spirit, with high level of professionalism
Effective communication both in Greek and English languages (oral and written)
Completed military obligations (for male candidates)
What we offer to our candidates :
Opportunity to work with #dynamic people full of #passion #integrity & #fun
Modern & award winning workplace environment
Competitive compensation package
Competencies’ & Career Development opportunities
Private health coverage
OPAP Group is an equal opportunity employer
Does this sound like you? If yes, we would love to meet you!