At Qualco we make high-performing, scalable, enterprise software and offer high value business services for the Credit & Debt Management industry.
With offices in Athens, UK, France, Cyprus and Brazil, we serve over 70 clients in more than 30 countries and we keep growing!
We are looking for Portfolio Processes Officer to design, optimize and support business processes development, ensuring accuracy & efficiency in business processes deliverables.
Reporting to the Portfolio Operations Head, the role will have the following responsibilities :
Assist in designing and developing business processes in cooperation with relevant business owners;
Document processes, maintain documentation and design reports for monitoring process performance;
Strong cooperation with Business & Systems Analysts to map processes to systems and utilize systems capabilities for efficient, fast and optimized processes;
Support the External Partners Management Team in training material preparation;
Support the External Partners during day-to-day operations and clarifications;
Periodically review and evaluate processes efficiency, documentation accuracy and perform change / alignment / improvement actions;
Provide business requirements to the implementation teams based on Process Design Procedure;
Support Internal Audit requests and clarifications;
Checking of invoicing process for Clients & External Partners DCAs, Legal Firms);
Checking and reconciliation of Clients' & External Partners' invoices and identifying inconsistencies;
Checking and reconciliation of business unit expenses per project and supplier and identifying inconsistencies;
Reconciliation of debtors' payments on investors' accounts and resolve discrepancies; and
Reporting of revenue per project - client and per project - supplier.
Proven work experience in the NPLs industry for at least 5 years;
Knowledge of Collection / Restructuring / Legal procedures;
Experience in process design, documentation, process flows diagrams;
Experience in collection CRM; Experience in Qualco Collections System will be considered as a plus;
Highly motivated, attention to detail and high level of ownership;
Strong analytical, problem solving and organizational skills;
English fluency and strong communication skills, both verbal and written;
Strong computer skills including Microsoft Office; an agile delivery plan; and exceptional attention to detail; and
Degree in Economics, Mathematics, Statistics.
On top of challenging work and a competitive salary, we are offering :
Private health insurance plan
Mobile telephony and data plan
Free coffee and beverages
Educational expenses for courses or books, anything to make you better
Your race, gender identity and expression, age, ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behaviour.
Disclaimer : Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).
We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties.
We will keep your resume in our database for any future consideration. In case you want to be deleted from our database you can contact us at people qualco.eu.