Associate, GBS HR, Core Services
Pfizer
Thessaloniki Chortiatis, Greece
πριν από 18 ώρες

Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure.

Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness.

The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model.

With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work.

Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions.

  • Pfizer operates Enabling Functions Hubs in six strategic locations : Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica;
  • Dublin, Ireland; Thessaloniki, Greece; and Dalian, China. Learn more and apply to join our team today at Careers.Pfizer.com

    Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure.

    Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness.

    The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model.

    With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work.

    Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions.

  • Pfizer operates Enabling Functions Hubs in six strategic locations : Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica;
  • Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

    This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment.

    Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.

    Why Patients Need You

    Pfizer’s Colleague / HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.

    In this position, reporting to the Team Lead, GBS HR, Core Services, Thessaloniki, you are responsible for executing flawlessly HR operational tasks while following documented global, regional and country-specific processes and procedures specially for countries located in Africa and the Middle East, making work easier and faster, so we can deliver breakthroughs that change patients’ lives.

    What you will achieve

    Execute flawlessly a variety of HR operational tasks specially for countries located in Africa and the Middle East (ex : processes educational assistance requests, data corrections, mass loads (EIB) complete required country-specific government or legally required forms and surveys) and deliver a positive employee experience while following documented regional, global and country-specific processes and procedures

    Provide real-time support for escalated inquiries / transactions via case management tool

    Liaise with other HR, Digital and Payroll colleagues to seek guidance and / or input that will help in timely resolution of inquiries driving a positive colleague experience

    Run reports and analyze data enabling HR to make informed decisions

    Provide feedback on procedures with a continuous improvement mindset

    Must Have

    Bachelor of Administration or Human Resources or related field

    At least 2 years of experience, preferably in a HR Shared Services / HR Operations / centralized customer service environment

    Organizes own work to meet project task deadlines in a fast-paced environment

    Proven ability to follow process with high attention to detail and adjusts to constantly changing priorities

    Strong customer focus mindset and cross-cultural agility

    Experience working with a case management tool

    Excellent verbal and written communication skills in English

    Nice to have

    Experience working with Workday or comparable Human Capital Management system and MS Office (Excel & Word) preferred

    Ability to speak multiple languages is a plus

    Purpose

    Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values : courage, joy, equity and excellence.

    Our breakthrough culture lends itself to our dedication to transforming millions of lives.

    Digital Transformation Strategy

    One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

    Flexibility

    We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.

    Let’s start the conversation!

    Equal Employment Opportunity

    We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve.

    Together, we continue to build a culture that encourages, supports and empowers our employees.

    Human Resources#LI-PFE

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