Customer Experience Representative at Beat/FREE NOW (Greek Support)
FREE NOW
Athens
πριν από 4 μέρες

The Role :

Being a Customer Care Representative is a role combining B2C & B2B, 24 / 7 Customer Care. Main responsibilities of the role is front office and back office duties for both drivers, passengers and business accounts using Beat.

You face frustrated users and turn them into the most passionate Beat lovers, looking for unique and exciting ways to solve problems.

You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top performing Customer Experience team.

Your goal will be to ensure high-quality service towards any Beat user.

What you’ll be doing :

Deliver high-quality support via our email support platform, over the phone or face to face

Be a passionate advocate for passengers and drivers while answering any questions that

come your way

Show empathy to frustrated passengers and drivers while solving problems and addressing

unsatisfactory experiences

Build loyalty among new users and get our early adopters to fall in love with Beat all over

again

Triage issues and escalate them when necessary

Cooperate with other departments to assist in side projects and resolve technical issues

What you need to have :

1+ years of Customer Support / Experience

Αbility to speak, read and write Greek and English fluently - please submit your application in English

Good problem solving and active listening skills

Excitement about new technologies

Ability to multitask and perform effectively under pressure

A truly positive attitude & real empathy

Proficient skills in Microsoft Office

Adaptability & flexibility to work overnight shift and weekends

What’s nice to have :

Advanced knowledge of Microsoft Office

Basic German Language Knowledge

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