The Role :
Being a Customer Care Representative is a role combining B2C & B2B, 24 / 7 Customer Care. Main responsibilities of the role is front office and back office duties for both drivers, passengers and business accounts using Beat.
You face frustrated users and turn them into the most passionate Beat lovers, looking for unique and exciting ways to solve problems.
You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top performing Customer Experience team.
Your goal will be to ensure high-quality service towards any Beat user.
What you’ll be doing :
Deliver high-quality support via our email support platform, over the phone or face to face
Be a passionate advocate for passengers and drivers while answering any questions that
come your way
Show empathy to frustrated passengers and drivers while solving problems and addressing
Build loyalty among new users and get our early adopters to fall in love with Beat all over
Triage issues and escalate them when necessary
Cooperate with other departments to assist in side projects and resolve technical issues
What you need to have :
1+ years of Customer Support / Experience
Αbility to speak, read and write Greek and English fluently - please submit your application in English
Good problem solving and active listening skills
Excitement about new technologies
Ability to multitask and perform effectively under pressure
A truly positive attitude & real empathy
Proficient skills in Microsoft Office
Adaptability & flexibility to work overnight shift and weekends
What’s nice to have :
Advanced knowledge of Microsoft Office
Basic German Language Knowledge