Junior Helpdesk Administrator (Temporary)
Client of Just Join IT
Athens, Greece
πριν από 22 ώρες
source : Just Join IT

CompTIA (nice to have)

Microsoft (regular)

Our client is a leading international online gaming company and are looking for a Temporary Helpdesk Administrator to join the Company’s Tech team.

Responsibilities :

  • Creates and manages all IT incidents and requests utilizing the IT ticketing system.
  • Support for onboard & offboard activities, including provisioning and deprovisioning of user accounts.
  • Software deployment.
  • Provides phone support to all associates to ensure effective and efficient incident response and escalation.
  • Remotely troubleshoots end user inquires including but not limited to hardware, software and telecommunication issues.
  • Escalation of tickets when appropriate.
  • Participates in assigned audit tasks to maintain a secure and compliant environment.
  • Participates in Asset Management efforts of IT equipment and software licensing.
  • Promotes and educates end users on available technologies.
  • Manage tickets to established SLA and KPI’s.
  • Providing 24 / 7 on call support for critical issues.
  • Requirements :

  • At least 1 years’ experience working in a Customer Service facing role providing IT helpdesk, service desk or desktop support services.
  • Relevant technical certifications from companies such as Microsoft or CompTIA is a plus.
  • Understanding of ITIL.
  • Highly service oriented.
  • Fluent spoken and written in English, other languages an advantage.
  • An accomplished problem solver.
  • Ability to work effectively across numerous internal departments.
  • Excellent organizational skills.
  • Αναφορά αυτής της εργασίας

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