a Hotel Management Company in Greece, is currently seeking for a dynamic and experienced Front Office Manager to join company’s new, prestigious 5* hotel located in the center of Athens.
Main Tasks and Responsibilities
Responsible for the smooth operation of the front desk by training, supervising, evaluating and supporting the front office team, including front office agents, reservations agents and drivers.
Ensure adequate staffing levels and organize shift rotas ensuring all functions are covered as required.
Operate all aspects of the hotel’s PMS (Opera), including software maintenance, report generation and analysis.
Welcomes, meets and make guests feel important when they arrive at the hotel.
Handle guest queries and complaints in a polite and professional way.
Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
Ensure that all functions are carried out in accordance with agreed SOP’s and protocols.
Verifies that accurate room status information is maintained and properly communicated.
Audits and oversees cash, credit card and other financial tasks carried out in the front office department.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
Conduct spot checking of rooms to ensure quality standards are constantly met.
Ensure front desk is tidy and has all necessary stationery and material; monitor stock and order office supplies.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Promote and uphold a courteous and professional environment in the daily communication with other HODs and members of their teams.
Monitor all V.I.P s special guests and requests.
Review daily front office work and activity reports generated by the Night Auditor.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules and forecasts, reports.
Assist actively in the pre-opening and closing procedures of the hotel.
Bachelor’s Degree or Diploma in Hotel Management, Tourism studies or related
Minimum 2 years’ experience as a Front Office Manager in a 5* hotel
Computer literate and knowledge of Hospitality PMS software Opera
Fluent in Greek and English languages, both written and verbal. A third language is considered a plus.
Strong leadership, managerial and problem-solving abilities
Outstanding interpersonal and networking skills; must be able to build and maintain effective working relationships with hotel guest’s, supervisors and colleagues.