Softomotive is a leading worldwide provider of Robotic Process Automation solutions, trusted by more than 8,000 companies worldwide.
With offices in London, New York, Athens, and Bengaluru, and with €25 million in venture funding, Softomotive doubled in size the past year and continues to grow at a rapid pace.
To support this growth, we continue to expand and invest in our future workforce. We are the only provider of process automation technology to offer a portfolio of solutions designed to meet the diverse needs of individuals, small teams, growth companies, and large enterprises.
We are currently seeking a Senior Professional Services & Support Engineer to be part of our Professional Services & Support team, responsible for supporting existing and new customers and implementing custom solutions for them using our Process Automation software.
Core responsibilities :
Handle customer support requests
Participate in the company's Support Portal community discussions
Provide live demonstration and training on our software to potential users through remote connection to the user's / company’s computer
Build automation solutions using our Robotic Process Automation (RPA) software (Winautomation and ProcessRobot) based on customers' requirements
Strive to achieve exceptional customer service in satisfying customers’ needs and requests
Ability to work in shifts, to cover the company’s 16 / 5 support scheme
Proven record of at least 5 years of professional experience in Customer Support or Professional Services fields
University degree in Engineering / Computer Science or similar discipline
Adequate programming skills, an understanding of programming concepts and knowledge of Windows / web related technologies
Excellent command of the English language, both written and verbal. Due to the fact that our customer base is distributed across the globe, all communication with our users is conducted in English.
Excellent problem solving and troubleshooting skills required
Ability to work effectively under pressure and often independently
Excellent understanding of desktop / web technologies
Windows operating system and commonly used applications and technologies, such as : MSOffice HTML, CSS XML, Xpath SQL and adequate knowledge of database concepts and queries CMD Regular Expressions
Apart from being one of the leaders in RPA and providing you with the opportunity to work with us on challenging projects utilizing the latest technologies in the RPA space, we are also offering you great benefits to ensure we are taking good care of you :
A competitive salary package
An attractive health insurance coverage
The best lunch in town for free
Potential for career growth within Softomotive and the ability to follow your career aspiration.
Continuous investment in our people through training and development.
Company sponsored wellness programs