Italian speaking Team Leader - Greece
SpotOn Connections Recruitment Solutions
Athens, Greece, Greece
πριν από 3 μέρες
source : Top Language Jobs

As a team leader you will be responsible for supervising managing and motivating inbound customer service advisors (chatting) on a daily basis Responsibilities&bull Create an inspiring team environment with an open communication culture&bull Set clear team goals&bull Delegate tasks and set deadlines&bull Oversee day-to-day operation&bull Motivate team members&bull Discover training needs and provide coaching&bull Listen to team members feedback and resolve any issues or conflicts&bull Recognize high performance and reward accomplishments&bull Respond to general queries from customers clients and team members&bull Develop action plans to optimize performance and drive continuous improvementRequirements&bull Degree in Management or training in team leading is a plus&bull Experience in a call center environment preferred&bull Experience in a leadership role within a chat team required&bull Banking or financial industry experience&bull Excellent PC skills especially MS Excel&bull Fluent in Italian language especially written and good command of English&bull Organizational and time-management skills&bull Decision-making skills&bull Customer orientation and ability to adapt respond to different types of characters&bull Ability to work 24 7 (which will include evening night shifts and weekend support)The Company offers &bull Competitive remuneration package&bull Opportunities for international Career through our International Mobility program&bull A challenging working environment

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