Be part of us
We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.
DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
Your Tasks :
You will act as Technical Service Point in 2nd Level Support for our international clients.
You offer your technical assistance over the phone after analysing problem descriptions of end users and diagnose cause of errors.
You perform remote troubleshooting through diagnostic techniques and pertinent questions trying to determine the best solution for the customer.
To enthuse our customers daily by an excellent, service-oriented customer and technician support :
You communicate with the users regarding IT-relevant problems and inquiries, accompany the users step by step via telephone or email on the way to solving the problem and put a smile on their face.
You create action plans to the next level of technical field support for unresolved problems and have an active contact with a dispatch and local management team.
Through your reliable error analysis and identification of technical problems of different hardware, you contribute to the maintenance of our high support quality.
You meet daily-established KPIs, timelines (SLA) and monitor ticket flows.
You document your approach and your problem solutions in a ticket system.
You proactively identify and suggest possible improvements on processes and procedures
Excellent English and French are must
Experience with print devises, HP knowledge a PLUS, best case including ticket systems
Strong troubleshooting, analytical and soft skills
Customer service-oriented and cool-tempered profile with effective communication skills
Practical knowledge of MS Office (Word, Excel, Power Point)
Ability to work on numerous tasks simultaneously
Ability to learn new things, take ownership and work in a fact pace service desk environment
Stable, independent work in international, flexible and open company
Taking part in a new, international project
Welcoming and friendly work environment within young team
Direct communication and flat structure
Great opportunities for both professional and personal development
Space for your own ideas
A company that not only continuously achieves economic success, but also makes sense :
Rhino-force.org : Our environmental protection organization protecting one of the most endangered species on this planet.
Kids-family.org : We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters.
We turn their shelters into homes.