Customer Care Agent
efood
Αθήνα
πριν από 5 μέρες
source : Kariera.gr

Περιγραφή Θέσης

We are looking for someone who is customer oriented to deliver happiness to our customers ( shifts : including day and night )! Are you enthusiastic?

Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!

You will be responsible for the communication with, both, our end users and partners, making sure that they receive the best customer experience.

Apply if :

  • You understand the difference between hungry and HANGRY
  • You can meditate even with the most hardcore rock music playing in the background
  • You will go straight to the restaurant and deliver the food yourself to our customers if you need to
  • The term "agent" doesn't only mean you're part of the FBI, CIA etc.
  • Call Center" sounds like a "Happiest Land Ever Created" to you

    Seriously though, apply if :

  • You have strong verbal and written communication skills in order to handle all our 4 channels : incoming calls, live chat, email and social media.
  • You are problem solving oriented and you have the ability to find the best solution to every customer related issue.
  • You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.
  • Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
  • Strong understanding of customer expectations with a focus on quality driven support.
  • Fluency in Greek and English is a must.
  • Prior experience in customer service will be considered as a plus.
  • Bachelor's degree will be considered as a plus.
  • Full time work, 5 days a week, including weekends and national holidays.
  • Your life efood :

  • You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
  • Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
  • In our maiden participation in 2020, we were honoured with a 5th place award from the Great Place to Work® Institute

  • Daily routine will be a thing of the past, as no day will be the same day as the one before.
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