Field Service Engineer Offset & Inkjet
Agfa
Athens, GR
πριν από 14 ώρες

Athens, GR

As Field Service Engineer Offset & Inkjet you are responsible of performing technical service and support day-to day business on Agfa and 3rd party offset and ink-jet products to customers and internal staff.

You should also focus on customer relationship, both in support of sales activities and in seeking customer satisfaction.

You responsibilities :

  • You will perform preventive / corrective maintenance on equipment
  • You will install and modify Agfa and 3rd party products
  • You will execute installations as a team member of the installation team or as the installation responsible
  • You will execute Break & fix primarily in the zone but also in the region as a whole, on-site and remotely
  • You will troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
  • Yuo will assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
  • You will take own responsibility to give the highest quality in all service tasks towards the customer
  • You will escalate when necessary problems to 2nd and 3rd tier support
  • You will give operator training on equipment to customer
  • You will assist R&D and HQ in problem solving and risk analysis
  • You will identify opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required
  • You will fulfill the administration tasks that is needed
  • Profile

  • University degree in Electronic Engineering or similar
  • 3-5 years of previous experience in a similar role
  • Knowledge on Pre-press & Inkjet Technology
  • Ability to work independently and to collaborate with the team
  • Excellent listening and communication skills
  • Business sense and customer focus
  • Good problem solving approach
  • Fluent Greek and English speaker
  • What we offer now and in the future

  • A dynamic global organisation with a history of innovation and strong product portfolio
  • A challenging environment combined with a supportive management structure
  • Career development and growth
  • A competitive salary and benefit package
  • A friendly work environment surrounded by dedicated and professional colleagues
  • Αναφορά αυτής της εργασίας
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