Description : Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.
We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors, and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omnichannel world.
Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.Role Overview A customer care advisor, will act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities Identify and assess customers’ needs to achieve satisfactionProvide accurate, valid and complete information by using the right methods / toolsMeet personal / customer service team targets and chat handling quotasKeep records of customer interactions, process customer accounts and file documentsFollow procedures, guidelines and policiesAbility to work 24 / 7 (which will include evening, night shifts and weekend support) Requirements : Proven customer support experience or experience as a client service representativeNative or near-native in the Italian language.
Excellent written skills and good command of the English languageGood MS Office skillsCustomer orientation and ability to adapt / respond to different types of charactersAbility to multi-task, prioritize, and manage time effectively Offer : Competitive remuneration packageOpportunities for international Career through WEBHELP International Mobility programA challenging working environment