The primary function of an Application Engineer is to deploy a CCM Solution to major clients by installing and configuring different i-
DOCS modules and to deliver supporting help to pre-sales activities.Consulting : Implementing, testing and documenting Projects including various i-
docs Solutions, conducting Business Analysis, putting into production and training key users.Sales Support : Performing demos, technical analysis, scoping, answering RFP’s, composing solutions, performing proof-
of-concepts, performing technical or business presentations.Customer Support : Acting as a liaison between customers and our company.
Technical Support : Acting as a liaison between the professional services team and development team, checking / analyzing / investigating defects reported by customers (1st and 2nd level or support) or checking the quality of the deliverables of development team before releasing them in the product or project (Quality assurance function).
Customs and product development : Supporting and monitoring the progress of the customizations and product development.