About the Position
At inAccess the role of the operations engineer is critical to the success of our global services. The operations engineer is part of team that is responsible for insuring that the Unity platform is operating at it's peak efficiency 24 x 7 x 365.
The operations engineer is responsible for resolving issues discovered within our production environment, escalation triage, and proactively monitoring all of the systems and sub-
systems that provide our application services. You will be part of a close-knit team that has a broad level of experience across the technology spectrum.
Everyone on the team brings a unique skill set to the table and we all excel at being true technology generalists.
Candidates must :
have excellent verbal and written communication skills, in English and Greek
be able to work in a team environment, share information, and work collaboratively with other departments (Technical and non-
technical). Attention to detail, ability to multi-task, reliability, perseverance, patience, and flexibility are a must
be willing to work remotely / home office on off-business hours
Maintain a thorough understanding of supported products and environments
Create and maintain knowledge documentation for operational procedures and resolution of system alerts
Perform change management in services and products configuration, provisioning and commissioning info-sets
Proactive monitoring of complex application and production environments
Receives and responds to system alerts via system monitors (email, mobile devices)
Perform root cause analysis while working with a broad set of developments teams to understand the full scope of the issue
Assume full ownership of problems that have been reported from initiation through closure of the associated trouble report
Work with development engineers to understand underlying application environment
Work with product management to understand application scope
The ability to work independently on operations projects that are critical to the success of our team while still being able to maintain focus on day to day operational duties
Good knowledge of Linux / Unix environments
Scripting skills in bash and good knowledge of shell utilities
Good knowledge of SQL : Ability to understand relational schema, write queries, understanding of joins and sub-queries.
General knowledge of networking concepts
Strong scripting skills in python or go
PostgreSQL experience is a plus
Git experience is a plus
Jira experience is a plus