Front Office Agent
MIRAGGIO THERMAL SPA & RESORT
Κασσάνδρας
πριν από 3 μέρες
source : Skywalker

MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort

in Paliouri, Kassandra, Halkidiki , for the season of 2020 :

The Role :

The Front Office Agent delivers a great guest experience and represents the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.

Responsibilities :

  • Check in and check out guests with friendly manner, following the procedures of the hotel.
  • Issue card keys, register the guests
  • Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.
  • Keep track of messages, update guest profiles and booking information and inform guests accordingly.
  • Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.
  • Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.
  • Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions.
  • Be aware, informed, alert and updated about the services, facilities, amenities Miraggio offers to the guests and external visitors and the costs, procedures and regulations.
  • Follow the MEMOs of FOM and make them practice at work.
  • Try to upsell and cross sell by adding additional revenue to the hotel’s income.
  • Requirements :

  • Bachelor's degree (National or International university / AEI or TEI)
  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required
  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
  • Exceptional communication (both verbal and written), negotiation and administrative skills
  • Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
  • High knowledge of Protel / CRS / PMS revenue management and MS office are considered a must.
  • Incentives and fringe benefits :

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • Meals during hotel operating period
  • All resumes will be handled with discretion.

    Only those who possess the above-mentioned requirements will qualify for an interview

    and be contacted in due time.

    We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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