MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort
in Paliouri, Kassandra, Halkidiki , for the season of 2020 :
The Role :
The Front Office Agent delivers a great guest experience and represents the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.
Check in and check out guests with friendly manner, following the procedures of the hotel.
Issue card keys, register the guests
Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.
Keep track of messages, update guest profiles and booking information and inform guests accordingly.
Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.
Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.
Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions.
Be aware, informed, alert and updated about the services, facilities, amenities Miraggio offers to the guests and external visitors and the costs, procedures and regulations.
Follow the MEMOs of FOM and make them practice at work.
Try to upsell and cross sell by adding additional revenue to the hotel’s income.
Bachelor's degree (National or International university / AEI or TEI)
3-5 years minimum experience on similar position , leadership in hospitality strongly required
Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
Exceptional communication (both verbal and written), negotiation and administrative skills
Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
High knowledge of Protel / CRS / PMS revenue management and MS office are considered a must.
Incentives and fringe benefits :
Competitive remuneration package
Accommodation according to origin (out of Halkidiki)
Dynamic, friendly and highly demanding professional working environment
Meals during hotel operating period
All resumes will be handled with discretion.
Only those who possess the above-mentioned requirements will qualify for an interview
and be contacted in due time.
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